Lead Services Specialist - Technical Support
Lead Services Specialist - Technical Support
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Job Description
Job Description Summary
Become part of a winning team and help to deliver the Green Energy transition.GE Vernova would like to recruit a Lead Services Specialist Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field) technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.
The role has some autonomy but is focused on execution the of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
Job Description
Roles and Responsibilities
- Own the resolution of postsales technical customer issues. Level 123 Technical Support Resolves post sales Technical Issues.
- As the technical depth required to resolve an issue increases the level of skill set increases. For some products 1 individual may handle levels 1 2 and 3 while for other products these may be separate individuals with increasing skill sets.
- Developing indepth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy / strategy.
- Indepth understanding of key business drivers; uses this understanding to accomplish own work.
- Indepth understanding of how work of own team integrates with other teams and contributes to the area.
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.
- Uses prior experience and onthejob training to solve straightforward tasks.
- Has access to technical skills and analytic thinking required to solve problems.
- May use multiple internal sources outside of own team to arrive at decisions.
- A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent.
- Provides informal guidance to new team members
Required Qualifications
- This role requires advanced experience in the Services & Technical Support.
- Knowledge level is comparable to a Bachelors degree from an accredited university or college certification with relevant experience.
Desired Characteristics
- Advanced oral and written communication skills.
- Demonstrated ability to analyse and resolve problems.
- Ability to document plan market and execute programs.
At GE Vernova Grid Automation you will have the opportunity to work on cuttingedge projects that shape the future of energy. We offer a collaborative environment where your expertise will be valued and your contributions will make a tangible impact. Join us and be part of a team that is driving innovation and excellence in control systems.
About GEV Grid Solutions:
At GEV Grid Solutions we are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Grid Solutions plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. In Grid Solutions we help enable the transition for a greener more reliable Grid. GE Grid Solutions has the most advanced and comprehensive product and solutions portfolio within the energy sector.
Why we come to work:
At GEV our engineers are always up for the challenge and were always driven to find the best solution. Our projects are unique and interesting and youll need to bring a solutionfocused positive approach to each one to do your best. Surrounded by committed loyal colleagues if you can dare to bring your ingenuity and desire to make an impact youll be exposed to gamechanging diverse projects that truly allow you to play your part in the energy transition.
What we offer:
A key role in a dynamic international working environment
Additional Information
Relocation Assistance Provided: No
Required Experience:
Unclear Seniority
Employment Type
Full-Time
