Operations Intern (Seller Quality)
Operations Intern (Seller Quality)
Posted on :
20-05-2025
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1 Vacancy
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Job Description
Hi were Back Market.
Were here to help make tech reliable affordable and better than new. Were a global marketplace for refurbished devices helping lower our collective environmental impact by providing trustworthy affordable tech with 92% less carbon emissions than new.
Yep you read that right. Turns out refurbished tech is way better for the planet than new. In fact With every device purchased on Back Market our positive impact on the planet grows. From our Customer Care representatives to our software engineer every individual at Back Market cuts the planet and consumers a break. Our mission is simple: to do more with what we already have.
Are you ready to join us
At Back Market were on a mission to raise the quality standards of the refurbished industry building customer trust and supporting the circular economy.
Our Seller Quality team works crossfunctionally with supply LAB operations logistics and business intelligence to ensure these standards are met. We monitor analyze and communicate on areas for improvement both internally and externally always striving to benchmark and implement bestinclass refurbishing practices.
As an Operations Manager Intern within the Quality team you will play a key role in upholding our seller quality standards. You will help monitor compliance track incidents and analyze seller performanceensuring that our customers receive the best possible experience on Back Market. This is a detailintensive but vital position that keeps our marketplace fair reliable and trusted.
Your Mission (If You Accept It):
- Incident Management:
- Quality Charter Compliance:
- Performance Analysis:
- Crossteam Collaboration:
Identify track and follow up on reported issues related to product or process quality. Validate cases communicate with sellers and coordinate with relevant teams to ensure appropriate corrective actions are taken. Escalate internally when needed to ensure resolution.
Monitor adherence to our Seller Quality Charter. Notify sellers of any breaches follow up to secure effective action plans and ensure timely resolution. Support enforcement actions when necessary.
Analyze customer claims and feedback to identify trends recurring issues and opportunities for improvement in seller performance.
Work closely with teams such as Customer Care Account Management Legal and Quality to resolve cases and continuously improve our processes.
Youre At The Right Place If:
- English is a nobrainer (fully professional capability). If youre extra cool and speak more languages bonus points for you!
- You are rigorous meticulous and highly organizedyou thrive on detail even when the task seems repetitive because you recognize its critical impact on our reputation and customer experience.
- A good communicator and team player able to collaborate across multiple departments and lead transversal initiatives.
- Analytical mindset comfortable building insights from data (Excel/Google Sheets proficiency required).
- Able to manage followups and ensure tasks are completed on time.
- Fully professional proficiency in English; additional languages are a plus.
- Understanding of embedded systems consumer electronics or the circular economy is a bonus.
- Ready for a 6month fulltime internship starting July 2025 in Bordeaux France.
About The Internship :
- Starting date is in July 2025
- Duration : 6 months
- Location : Bordeaux France
- Your French school is able to provide the internship agreement.
Recruitment Process:
- Technical Skills Interview with the Hiring Manager (45min) on Zoom
- Administrative & HR Interview with the Recruiter (30min) on Zoom
- Team Fit interview with one or two other members of the team (30min) on Zoom
WHY SHOULD YOU JOIN US
At Back Market were committed to hiring and supporting diverse teams of people from all backgrounds experiences and perspectives its one of the reasons were such a highscoring certified B Corp company (93.2).
No matter your role and seniority level youll enjoy impactdriven work with handson career development in an innovative driven and fastpaced environment with benefits to match like:
A mission driven work environment where your day to day makes an impact on the planet. Seriously.
Hybrid work environment with 2 remote days a week and 1 remote work week per quarter plus 3 flex days.
Employee Resource Groups including mentorship programs comprehensive accessibility policies and cultural competency training.
At Back Market we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity equity and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process please do not hesitate to discuss this with the Talent Acquisition Team.
Required Experience:
Intern
Employment Type
Intern
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