Quality Lead Customer Service (F/M/D)
Quality Lead Customer Service (F/M/D)
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Job Description
Together with you we want to create a firstclass customer experience in the Customer Relations Hub. You think of a call center but much better! You are an essential part of Porsches customer success so you might as well call yourself a Porsche ambassador. Do you speak Porsche Because we are looking for a passionate Quality Lead who seek to revolutionize customer service of Porsche.
You can find more information about the Porsche Customer Relations Hub here
- Coordination and decision of Quality Topics between all hubs as well as between Customer Relations Hubs (CRH) and Porsche AG (PAG)
- Professional leadership of QAs (incl. ensuring 1:1 communication with QAs identification of improvement topics ensuring operational QA tasks/ calibrations are done)
- Definition and monitoring of communication and Quality Processes
- Definition CRH Quality Strategy & Concept in alignment with PAG
- Innovation & Technology: Define objectives identify & implement improvement topics and technology driven efficiencies
- Ensuring a constant information exchange & alignment between Training & Quality Lead
- Ensuring Quality reporting standards incl. KPI measuring and definition of improvement measurement
- Support in operational quality topics (e.g. evaluations of customer experts)
- Wellstructured analytical and accurate analyst with several years of experience in international Quality Role ideally in the automotive sector
- Excellent communication skills both verbal and written are a must
- Proficient in English and German
- Experience in Customer facing industries (e.g. retail hotel...) in luxury would be a plus
- Worked in six sigma environment (first belt should be known & achieved)
- Experience in conceptional (strategy) work
- Personality: global mindset team player communicative open and empathetic but also assertive
- Willingness to come to the office 4 days a week
- Competitive payment (Christmas bonus vacation pay and bonus payment)
- 30 days of paid vacation
- Referral bonuses for recruiting new talent
- Access to our company social benefits
- Company pension scheme
- Possibility of mobility leasing (e.g. job bike VW leasing)
- Subsidy for your BVG ticket
- Modern working environment
- Dogfriendly office
- Regular surveys to measure your satisfaction at Porsche Digital
- Personal development budget
- New office at Adlershof SBahn station
Then dont keep us waiting any longer. Get started apply directly!
In the meantime take a look at our new Porsche Digital website to get an impression of what our heart beats for:
We look forward to every unique application we receive. Because diversity is just as important as the energy that flows through our veins.
Employment Type
Full-Time
