L2 DSS Engineer
L2 DSS Engineer
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Job Description
Provide support to remote sites in and around the Region.
After hours oncall support for requested sites.
Provide support to other HPIT support teams as needed.
Participate in operational meetings as required
LAN and Voice MACD knowledge/skills
Maintain and update existing network infrastructure. This includes:
Adding connectivity between labs offices and network equipment via copper and
fibre
Ensuring that all links have been tested jumpers labelled and documented and
placed on the proper subnet (testing plan provided by implementation engineer)
Remove cables no longer in use following appropriate procedures
Troubleshoot and repair system connections as needed
Communicate with HP engineers regarding capacity of network equipment so that
necessary cabling and hardware changes can be made to ensure port availability
Assemble and install switching equipment under the direction of network engineer.
Maintain switch information: naming and patching according to HP s standards
Install network cards as needed on switches and switching hubs
Mount all network hardware and labelled with proper IP address and system name
Where required maintain inventory of spare equipment operating supplies and
cables. This will include creating and/or maintaining spreadsheets and/or other
documentation regarding inventory levels
Create and maintain accurate documentation regarding site Cabling Support service
Send representation to appropriate platform meetings and other meetings that affect
the service being supported
Hardware Depot/ Hardware Recovery Centre support
Loaner equipment management.
Parts Ordering and inventory management.
Shipping and Receiving management.
Provision authentication hardware like active smart cards Active Keys and smart
card readers for users using HP internal systems.
New PC setup install reimage and Enduser data transfer.
System software & hardware support in PC s.
Incident management & resolution.
Demonstrate leadership in identifying and implementing best practices in the form of
process and quality improvements for the services supported. All changes/implementations
must be approved by HP prior to being completed
Experience of DSS Engineer L2 in Frankfurt
Education
Experience: Minimum of 2 years in IT troubleshooting and a good soft communication skills
Employment Type
Full Time
