NICE - Cloud Operations Engineer
NICE - Cloud Operations Engineer
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Job Description
The Cloud Cloud AppOps has the following duties:
- Perform operational duties including application server health service recycling.
- Identify and resolve operational issues (e.g. batch failures network issues client data feed errors)
- Monitor server performance memory utilization CPU file systems databases batch jobs.
- Maintain operational documentation e.g. incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs.
- Resolve level 2 and level 3 issues (i.e. application support DBs and data center related issues). Document issues in customer support portal.
- Provide oncall off hour support and work during nonprime shift hours.
Qualifications :
- 2 years experience in Application / production support experience in with CloudBased hosting administration management and performance tuning under high availability SLA environment.
- Experience with AWS GCP Azure is good to have.
- Knowledge of ETL is a plus.
- Experience with Unix Linux Windows Tomcat SSH and basic scripting skills.
- Experience with SQL Server Oracle and MySQL.
- Experience with and understanding of complex process and data flow.
- Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
- Experience with application debugging performance scalability
- Familiarity with standard application security compliance best practices
- Knowledge of fault detection and resolution processes
- Experience in working independently and with other team members.
- Ability to multitask as required and provide rapid support in production.
- Must be able to provide oncall offhour support and work during nonprime shift hours
Additional Information :
This is a hybrid position in Bogot Colombia. Enjoy the benefits of working at a certified Great Place To Work company.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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