Department Secretary - Family Addiction Service
Department Secretary - Family Addiction Service
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Job Description
Through its core values ofCourage Respect and Excellence CAMH is implementing its Strategic Plan:Connected CAMHto transform lives ignite innovation and discovery revolutionize education and drive social change. CAMH is more than a hospital it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system a world where Mental HealthisHealth.
To learn more about CAMH please visit their website at:.
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The Family Addiction Service is currently seeking a fulltime permanent Department Secretary. Reporting to the Manager of Patient and Family Experience the incumbent is responsible for performing a variety of secretarial and administrative duties. Responsibilities include but are not limited to registering clients within the Centres ICARE system and database; supporting patient flow; answering clinic information phone line; ordering supplies; electronic and paper file management; administrative management of referrals; meeting coordination; and scheduling duties. The successful candidate will be required to liaise with other Programs and Departments within the Centre and with external agencies to facilitate client program and environmental needs. Work is performed with a relative degree of independence in a fast paced outpatient patient and familycentered environment. A commitment to high quality customeroriented service is required. You will support a workplace that embraces diversity encourages teamwork and complies with all applicable regulatory and legislative requirements. The position is located at 60 White Squirrel Way.
The successful candidate will possess a oneyear Community College diploma or equivalent postsecondary education preferably in business administration or secretarial science combined with 12 years of administrative support experience. A diploma in medical administration is considered an asset. Preference will be given to those who have secretarial/administrative experience in healthcare. You will have sound analytical and problemsolving skills and be detailoriented. You will also possess strong administrative familiarity with accounts payable/receivable and general office management. You will have strong computer skills including the ability to maintain accurate records and a superior level of keying accuracy when transferring data from handwritten forms. Proficiency with Microsoft 365 (Word Excel and PowerPoint) required. Proficiency with ICARE and Outlook is an asset. You must be well organized; have strong prioritization skills; possess strong written and verbal communication skills; possess strong interpersonal skills; an orientation towards customer service; and have an interest in mental health and addiction populations. The successful candidate must be flexible adaptable and have the ability to work independently and collaboratively with the team within a fastpaced environment. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. Familiarity with electronic health records is essential as is an understanding of medical terminology. You must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds and demonstrate a high level of tact and diplomacy. Bilingualism (French/English) and/or proficiency in a second language would be an asset.
Employment Type
Full Time
