Employment Resource Advisor â WorkBC Delta (Fixed term until June 30, 2026 - Mat Leave Coverage)
Employment Resource Advisor â WorkBC Delta (Fixed term until June 30, 2026 - Mat Leave Coverage)
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Job Description
Employment Resource Advisor WorkBC Delta
Employment Language & Social Enterprise Delta British Columbia
MOSAIC operates on the traditional and unceded Coast Salish Territories the ancestral lands of the swxw7mesh (Squamish) sellwitulh (TsleilWaututh) xmkym (Musqueam) qiqyt (Qayqayt) scwan msteyx (Tsawwassen) kikm (Kwitwetlam) qicy (Katzie) qa:nn (Kwantlen) SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.
WHY YOU SHOULD WORK WITH US:
MOSAICis one of Canadas largest settlement nonprofit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the2019 List of Best Workplaces in Canada (100999 employees) the2020 list of Best Workplaces Managed by Womenand2021 List of Best Workplaces in Canada(100999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.
JOIN OUR TEAM!
We are looking for a motivated Employment Resource Advisor to join our North Delta and LadnerSouth Delta WorkBC team! Not sure if youre 100% qualified We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
POSITION FUNCTION:
TheEmployment Resource Advisoris primarily responsible for the operation of the WorkBC Resource Room and assisting clients with their job search process maintaining the job board and providing resources resulting in improved employability and successful job attachment outcomes. This position also provides backup to the Employment Skills Facilitators as well as additional administrative support to WorkBC Centre staff.
DUTIES OR RESPONSIBILITIES:
- Answer telephone transfer calls and respond to questions.
- Support client in the resource room: assist with equipment usage job search techniques online applications and resume writing.
- Support the determination of client eligibility for selfservice or case management services.
- Assist client to register for services through the Online Employment Services (OES) portal.
- Ensure that clients are aware of all available services and supports related to achieving job attachment outcome.
- Access employment and community related information resources and supports as well as government programs or benefits clients may benefit from.
- Assist and support clients to use computers and the internet for job search and to respond to job vacancy postings using email or fax.
- Develop and keep an updated directory of local uptodate communitybased services as well as information from community service organizations that may be useful to clients.
- Work with centre staff to ensure that relevant Labour Market information is easily accessible through the SelfServe resource area.
- Check WorkBC site daily for uptodate job postings and maintain job board.
- Provide clients with access to employmentrelated selfassessment tools such as interests personality type values career planning and employability assessments.
- Facilitate workshops as required.
- Provide backup coverage and support for the facilitator and receptionist.
- Provide general reception coverage as needed.
- Other duties as assigned by management related to the condition of employment services and supports.
MINIMUM QUALIFICATIONS:
Postsecondary certificate diploma or degree in adult education counselling psychology social work human services or ESL studies.
Demonstrated experience providing customer service resolving issues both in person and
in a virtual service delivery environment.
Experience working with individuals with complex barriers and a broad range of cultural backgrounds.
Current and satisfactory Criminal Record Check required.
DESIRED SKILLS AND QUALIFICATIONS:
Knowledge of the local labour market community resources and government programs.
Knowledge of job search techniques career development and issues relating to unemployment.
Team player with the ability to work effectively with all types of people.
Good interpersonal skills coupled with strong verbal communication skills.
Excellent administrative and organizational skills; ability to prioritize.
Strong digital literacy skills in Microsoft Office software such as Word Excel Outlook PowerPoint and Teams.
Tactful discreet diplomatic patient flexible and possesses cultural sensitivity and
excellent judgement in decisionmaking.
Sound knowledge of the Employment Insurance Act BC Employment and Assistance program and WorkBC Employment Program policies.
BONUS SKILLS/CERTIFICATIONS:
Career Development Practitioner certification.
Proficiency in a second language.
Facilitation experience.
Integrated Case Management system (ICM) knowledge will be considered an asset.
HOURS:Fulltime (35 hours per week) fixed term until June 30 2026
COMPENSATION:
$26.63 $27.19 Per Hour
Candidate must be able to commute to ourNorth Delta and LadnerSouth Delta WorkBC offices.
1186188th British ColumbiaV4C 3C6
BENEFITS:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.
DEADLINE: May 22 4:00 PM
IMPORTANT NOTES:
Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful WorkplaceCode of Conduct andCOVID19 Vaccination.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
