Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada)
Supervisor, Municipal Claims - Full Time (Remote, Anywhere in Canada)
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Job Description
Company:
ClaimsPro LP International Programs GroupSupervisor Municipal Claims Full Time (Remote Anywhere in Canada)International Programs Group (IPG) is an independent ThirdParty claims Administrator which provides claims services for Lloyds of London syndicates domestic insurers selfinsured entities or organizations with high deductibles or selfinsured retention.
Today IPG works with Canadas largest network of independent adjusting firms across the country. Operating out of Toronto Montreal and Vancouver each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG a company of opportunity and excitement we are looking for the right candidate to join us! intended to be a remote work opportunity this position may require attendance to the office for training client meetings or team meetings with ample notification.
Role Responsibilities:
- Lead and champion change
- Mentor inspire and challenge Examiners to meet their full potential while promoting a strong team environment
- Coaching feedback and performance management of staff to ensure service levels are being achieved
- Assist Manager Public Sector Group as required
- Act as an examiner for various Lloyds accounts which involves providing prompt fair quality claims service to clients
- Manage governmental liability claims; examine complex liability claims
- Direct Field Adjusters on assignment investigations
- Settle claims directly with claimants or their representatives
- Administer claims payments/settlements through trust accounts
- Liaise with all stakeholders to ensure clients needs are met
Qualifications:
- College diploma or combination of education and equivalent business
- CIP designation an asset
- Minimum of 710 years of casualty claims experience including professional lines
- Supervisory/Team Leadership experience an asset
- Professional liability experience including complex coverage analysis
- Experience dealing with Lloyds a clear advantage
Competencies Required to Succeed:
- Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
- Previously demonstrated ability to communicate effectively with both internal and external associates written and oral techniques
- A positive can do attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
- Strong analytical problem solving and organizational skills
- Demonstrated ability to be proactive in identifying and implementing solutions
- Proven ability to multitask in a fast paced and demanding environment
- Exceptional computer skills. Ability to navigate various systems proficient in MS Office and work in a paperless environment.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
Required Experience:
Manager
Employment Type
Full-Time
