Customer Success Manager

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global closeknit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Aperu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employs. Nous sommes une communaut mondiale soude unie par la volont incessante de contribuer la scurit des personnes partout dans le monde. Nos technologies de communication de scurit vido et de centre de commandement essentielles soutiennent les agences de scurit publique et les entreprises permettant une coordination essentielle pour des communauts des coles des hpitaux et des entreprises plus scuritaires. Connectezvous une carrire qui compte et aideznous btir un avenir plus sr.

Department Overview

The Motorola Solutions Customer Success Team empowers our customers to identify and unleash the full power of their software products and services. We build strong relationships to promote full adoption of Motorola products and services increasing value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds our customers expectations and through our internal and external relationships we are committed to consistent delivery and follow through to help our customers serve their communities and to be their best in the moments that matter by Solving for Safer.

Job Description

Engage with Customers postsale to drive user adoption and satisfaction ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.

Qualifications:

• 3 years of experience in one or more of the following: customer advocacy sales engineering public safety or project management.

• 2 years working with enterpriselevel customers is desired.

• Working knowledge of Motorola Solutions Command Center and Mobile Video Software including: Motorola FLEX PremierOne CommandCentral AWARE Vesta Rave Solutions Mobile Video and License Plate Recognition.

• Strong portfolio management skills with a proven system for tracking multiple customer requests issues and strategic plans while maintaining strict attention to detail.

• A proven track record of leading process improvements within large organizations.

• Previous experience tracking product adoption and customer engagement through dataanalysis tools building analyzing and interpreting customer data.

• Experience understanding the needs of the client and delivering on those needs.

• Strong executive presence and presentation skills.

• Ability to work independently.

• Demonstrated ability to deal with change and excel in highstress situations.

• Proficiency in the use of Google Suite products Gainsight is a plus.

• Ability to travel up to 25%

• This position is subject to working in high security areas and therefore requires successfully passing background clearance as required by government customers.

• Located in Canada ND or MN a plus; residing in Motorolas Central Region required (CAN ND MN WI MI SD IA IL IN OH NE KS MO KY)

• EnglishFrench bilingual a plus

Basic Requirements

• 3 years of experience in one or more of the following: customer advocacy sales engineering public safety or project management.

• This position is subject to working in high security areas and therefore requires successfully passing background clearance as required by government customers.

Travel Requirements

2550%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.

We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversit dquit et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifies quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identit et expression sexuelle statut danciens combattants ou tout autre statut protg par la Loi.

Nous sommes fiers de notre culture axe sur les personnes et les communauts encourageant ainsi chaque Motorolan dtre la version la plus authentique de luimme dans ses responsabilits afin de tenir la promesse dun monde plus scuritaire.

Si vous souhaitez vous joindre notre communaut mais croyez que vous ne possdez pas toutes les exigences requises pour le poste convoit nous aimerions tout de mme connatre les raisons pour lesquelles vous pensez tre un excellent candidat pour notre quipe.

Nous offrons galement des mesures dadaptation pendant toutes les tapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un amnagement veuillez remplir ce formulaire damnagement raisonnable afin que nous puissions vous aider.