Director, Operational Risk, Global Wealth and Asset Management

Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife and provides feebased wealth solutions to retail retirement and institutional customers around the world.

The Operational Risk Director GWAM Public Markets will be responsible for supporting the Operational Risk Officer of Public Markets mandate to design implement execute and monitor an effective risk governance and management program and with overseeing operational risk mitigation activities across Public Markets and Global Wealth and Asset Management.

Position Responsibilities:

• Support activities to facilitate the effective implementation of an operational risk framework within Manulife Investment Management Public Markets. This will include the following:

• Conduct Risk and Control SelfAssessments: documentation of key risks and controls and development of action plans to remediate control gaps as needed

• Contribute to the development of Key Risk Indicators to track identified risks

• Collect review and reconcile internal and external risk incidents/ loss events ensure they are addressed timely including root cause analysis

• Contribute to the design and execution of scenario analysis for key risks

• Identify emerging risks to strengthen risk oversight

• Support change management; for new products business initiatives and strategies and assess impact on the divisions risk profile

• Develop close partnerships and provide valueadded collaboration with business and functional leaders to ensure that key risks are properly identified managed and mitigated

• Support the development and maintenance of Global Wealth & Asset Management level Risk Appetite Statements and associated metrics

• Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization

• Provide support for risk aggregation and reporting

The Candidate:

We are looking for a professional who can bring expertise in the asset management industry across various public asset classes which may include global fixed income global equities real estate loans derivatives with knowledge of various vehicle types such as separate accounts multiasset funds mutual funds and ETFs. In addition the candidate will have significant experience in the design implementation and/or execution of the Operational Risk Management framework for a large financial institution.

Required Qualifications:

• A seasoned risk professional with a minimum 8 years of risk management finance and/or audit experience;

• Bachelors degree is required;

• Strong working knowledge of the wealth and asset management industry and related business processes familiarity with the current regulatory environment and risks and controls facing asset managers;

• Comprehensive understanding of foundational elements of an operational risk management program (Risk and Control Self Assessments Risk Indicators risk events scenario analysis) in the financial services industry;

• Highly developed business acumen with ability to synthesize complex information from various sources identifying key points and issues;

• A strong moral compass and a commitment to high ethical standards;

• Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions;

• Strong program and project management skills and ability to independently manage multiple conflicting priorities and deliver a quality result within tight deadlines;

• Highly organized with an ability to work in a fastpaced multi stakeholder environment and manage multiple priorities;

• A highly motivated and resultsoriented individual with an established track record in building effective programs and transforming strategy into action;

• Solid analytical and creative problemsolving skills and the ability to collaborate with others to implement new solutions;

• Excellent verbal and written communication skills including ability to articulate complex technical issues.

Competencies:

• Ability to synthesize complex information identifying key points and issues and facilitate discussions to identify strategic and tactical impacts of transformational activities;

• Ability to identify and articulate risk and impact to the business and challenge the status quo for the right reasons;

• Ability to assimilate and interpret risk data to reach conclusions regarding the type and level of risk across the business

• Independently motivated to find new ways to address issues confront barriers and seek out information for the benefit of the business;

• Ability and confidence to ask pertinent questions and adjust thinking when new facts are found

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancyrelated conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

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