Opportunities: Computer Services Officer 4, Technical Architect, User Access & Internal Identity (45767)
Opportunities: Computer Services Officer 4, Technical Architect, User Access & Internal Identity (45767)
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Job Description
Competition # :45767
Department:Cyber Security & Digital Solutions
Location:HALIFAX
Type of Employment:Permanent
Union Status:NSGEU NSPG
Closing Date:30May25(Applications are accepted until 11:59 PM Atlantic Time)
About Us
At the Department of Cyber Security and Digital Solutions (CSDS) we prioritize people and are dedicated to driving digital transformation that meets modern expectations. Our mission is to support government departments and partners in their digital transformation journeys ensuring that digital services are usercentered efficient and impactful for all Nova Scotians.
We dont just implement digital solutions; we navigate the complexities of digital transformation by modernizing outdated systems and ways of working. Our role is to make a real difference by ensuring that our digital services are accessible and userfriendly.
At CSDS we celebrate diversity inclusion and belonging. We recognize that the people who use government programs and services come from all walks of life and its essential that we reflect the communities we serve. We are committed to creating an environment where diverse perspectives and experiences are valued and where all talent can thrive. By embracing these values we deliver better more accessible and inclusive public services.
About Our Opportunity
In this position as a Technical Architect for the User Access and Internal Identity Operations team within the Cyber Security and Risk Management (CSRM) division you will design implement and deliver secure digital identity services. You will also provide support in a 24/7 operational environment for the Government and Health sectors in Nova Scotia.
You will support government departments agencies boards commissions and offices as well as Nova Scotia Health and IWK Health Centre. You will be required to work with clients with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan. You must have the ability to use common nontechnical business language to explain technical solutions. Other key characteristics required for this role include:
- Supporting end users in a prompt polite and friendly manner.
- A strong initiativetaking collaborator with the ability to work independently.
- Flexibility to work after hours when required.
- Analytical thinking with strong troubleshooting skills.
- Practice good judgement and make decisions under pressure.
- Ability to remain positive and maintain confidence in own abilities.
CSDS is looking for a Computer Services Officer 4 (Technical Architect) who wants to deliver enterprise digital identity and access services for the Province of Nova Scotia. We are interested in candidates who have a proven track record of using due diligence and datadriven approaches to solve problems demonstrate objectivity and professionalism bring a positive and cando attitude take ownership of activities and communicate progress and outcomes proactively and effectively.
Primary Accountabilities
You will be responsible for providing identity and access management subject matter expertise. You will architect operationalize deliver and continuously improve identity services built around user needs with embedded protections. You will collaborate with clients vendors management and leadership to deliver on your security technical and nontechnical accountabilities.
Your responsibilities will also include the following:
- Use the Zero Trust model to protect clients and assets through cloud security identity and governance solutions.
- Design deploy and maintain security solutions including but not limited to Microsoft Entra ID Governance FIDO2 Passwordless Authentication Conditional Access and Riskbased MultiFactor Authentication.
- Provide specialized advice and training to users on leveraging directory identity management federation and public key infrastructure services.
- Work with customers business and technology teams to drive identitybased initiatives through the project lifecycle stages.
- Advise the business and service leadership teams on key architectural decisions including the adoption of new technologies through the evaluation/assessment of new technologies mapping those to the business requirements and making recommendations on implementation approaches and training requirements.
- Ensure deployment maintenance security availability performance improvement and enhancement of the digital identity infrastructure.
- Work on tickets (incidents service requests change requests problems etc.)
- Implement corrective actions to ensure timely resolution of the technical issues.
- Take ownership of operational aspects including but not limited to investigating issues analyzing evidence documenting recommendations with rationale mapping processes creating procedures and standards coordinating efforts and communicating thoroughly and efficiently.
- Consistently deliver on accountabilities and support clients peers management and leadership.
- Coach and lead teammates and peers on new technologies and processes.
- Help create a culture of humility learning collaboration ownership and results.
- Show continuous learning and knowledge update by completing or renewing agreed technical certification(s) every year as part of performance metrics.
Qualifications and Experience
To be successful in this role you will have a Bachelor of Science in Computer Science plus a minimum of 5 years experience or graduation from a recognized Information Technology program plus 5 years and 6 months experience or an acceptable equivalent combination of training and experience.
You have completed and earned one or more of the following credentials. Evidence of completion by way of a Microsoft transcript shared link that shows your legal name MCID contact email address and active certifications is required.
- Microsoft Certified: Cybersecurity Architect Expert (SC100)
- Microsoft Certified: Azure Security Engineer Associate (AZ500)
- Microsoft 365 Certified: Administrator Expert (MS102)
- Microsoft Certified: Identity and Access Administrator Associate (SC300)
- Microsoft Certified: Security Operations Analyst Associate (SC200)
In addition you have the following required experience:
- Experience with Microsoft 365 Defender/Advanced Threat Protection.
- Designing migrating implementing and maintaining enterprise hybrid identity environments.
- Implementing configuring and maintaining Microsoft Entra ID (Azure Active Directory) Microsoft Entra Domain Services and Microsoft Entra BusinesstoBusiness (B2B) Collaboration
- Implementing configuring and maintaining Active Directory Domain Services (AD DS) Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS) in enterprise hybrid identity environments.
- Maintaining and supporting Microsoft Identity Manager (MIM) or a comparable identity and access management suite (e.g. PingOne OneLogin SailPoint ForgeRock etc.).
- Operationalizing Micosoft Entra ID Entra Privileged Identity Management Identity Protection Single SignOn for managed applications Riskbased MultiFactor Authentication Passwordless Authentication and Advanced Threat Protection.
- Maintaining and hardening Active Directory Domain Services and Active Directory Federation Services.
- Securing onpremises and cloud applications authenticating to Azure AD protected APIs.
- Managing and automating the identity lifecycle management events user access reviews license assignments and reclaims in a Microsoft 365 environment.
- Managing user and group lifecycle management with Microsoft Graph.
- Implementing wellarchitected framework(s) for security efficiency and operational excellence.
- Scripting with Active Directory PowerShell Azure CLI etc.
- Resolving issues related to server monitoring automation group policies directory security and integration with load balancers.
- Creating standard operating procedures and processes.
- Undertaking troubleshooting and investigations to resolve incidents and problems.
Assets
- Experience with Windows Server operations including installation configuration and system administration.
- Experience with REST APIs JSON OAuth 2.0 OData OpenID Connect and Microsoft identities.
- Practical understanding of identity/authentication standards and protocols: Kerberos SAML2 OAuth2 WSFederation WSSecurity and OpenID Connect.
- Practical understanding of Public Key Infrastructure (PKI).
- Coaching and mentoring staff on new processes and technologies.
- Experience working in a health care or public sector environment.
- Experience supporting mission critical enterprise environments 24 x 7 x 365.
Equivalency
We recognize that everyone brings different skills and experiences to the table.
If you dont check all the boxes we encourage you to apply anyway and tell us why youre the right fit for the job.
We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives.
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
Working Conditions
You will be required to work outside normal business hours (08:0016:30) to provide service and be oncall to work nontraditional shifts including weekends to support a 24/7 critical service and environment.
Additional Information
You are passionate about peoples service experience and want to help develop and build solutions as well as resolve technical problems and requests over the phone in person and through our ticketing system. You enjoy supporting a 24/7 environment for critical services working as part of a team and going the extra mile to provide an amazing user experience. You thrive on supporting a diverse client base. You are flexible and available to work night shifts and oncall rotations.
You share our values of respect integrity diversity accountability and the public good have a passion for service excellence and actively promote and encourage the importance of people teams diversity and culture.
One or more methods that include a technical assessment oral presentation interview(s) references background checks and more can be used to assess your candidacy.
What We Offer
- Career development where you have access to career guidance tools resources and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued respected connected and tuned in we have forwardthinking policies and strategies
- Countless career paths
- Department specific flexible working schedules
Pay Grade: PR 17
Salary Range: $3107.16 $3649.33BiWeekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are underrepresented. If you are a member of one of these equity groups you are encouraged to selfidentify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates.PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
Unclear Seniority
Employment Type
Full-Time
