Continuous Improvement Director (42295)
Continuous Improvement Director (42295)
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Job Description
Joining our team has its advantages!
Flexible schedule to promote work/life balance
Telecommuting in hybrid mode
Group insurance from the first day
Very competitive pension plan
Generous holiday policy
Personal days
Employee Assistance Program
Free parking
Opportunity for professional development
SUMMARY:
In order to make our food store operations ever more efficient Metro has created a team whose mandate will be to identify and implement initiatives designed to improve our operational excellence in order to better serve our customers. Whether it involves implementing technological solutions or reviewing our ways of doing things the Continuous Improvement team will work in collaboration with store operations teams to simplify and improve the experience of our customers and our employees for all our banners (Metro Ontario Metro Quebec Food Basics Super C Adonis).
The deep understanding of the store operations of the Continuous Improvement Director will be key to playing a challenge/refinement function for each workstream. The Director will understand the challenges opportunities and potential friction points for implementing solutions within the store. The Director will work with key individuals in each of the banners to gain their feedback buyin and support.
SPECIFIC RESPONSIBILITIES:
Identify opportunities to improve customer & employee experience to maximize sales/margins and costs reduction by deploying instore technology and optimizing operational processes.
Define measurable objectives and business requirements to track benefits
Explore industry best practises and available technologies to address business needs.
Transparently track and communicate outcomes/benefits of initiatives that create tangible top and bottomline benefits.
Engage and influence appropriate stakeholders so the right people are involved in the right ways to cocreate the future and to accelerate deployment.
Coordinate analyse and share inputs and outputs (data collection process documentation and storelevel observations).
Identify synergies design and integrate assets that benefit multiple work streams to deliver value early and often.
Enable an iterative approach to prioritize actions and initiatives making sure that the organization is focused on problems worth solving and constant learning and feedback.
Oversee pilots tests solution deployment and measurements.
QUALIFICATIONS:
10 years of experience in store operations or continuous improvement
Store operations / management experience is a strong asset
Understanding of the functions and interconnectivity of departments and stores
Daytoday operations management production management labour scheduling etc
Managing or understanding retail P&L is an asset
Familiarity with the support functions within the broader enterprise (e.g. HR IT Supply Chain Finance etc.)
Communication and influence skills
Results driven open mind and challenger mindset
Ease working with data and technology
Experience in project deployment
Ability to work in ambiguity context with multiple teams involved
Bilingual is an asset
Required Experience:
Director
Employment Type
Full-Time
