Client Access Management Executive (maternity cover)
Client Access Management Executive (maternity cover)
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Job Description
Job Description
The Client Access Management Team is responsible for the delivery of identity & access management services for UK&I Experian customers and products. Their primary goal is to ensure that our customers have the right access to the right products at the right time. Accuracy attention to detail and ownership are fundamental to the success of this team. This is a clientfacing and clientfocused role.
Youre probably wondering what youll be doing:
- Supporting our customers with the access request process
- Advice and guidance
- Analysing and interpreting requirements to ensure correct outcomes are achieved
- Validation of information provided
- Provisioning of access (for a subset of Experian products)
- Query resolution
- Supporting the client contact attestation process
- Supporting the client user access review process
- Working to ensure that CIAM KPIs/SLAs are met
- Adhering to all Compliance and Global Security procedures
- Adhering to internal and external audit requirements
- Identifying process or system improvements
- Updating process documentation as required
- Providing training & assistance to new or less experienced colleagues
- Support team members in resolving queries
- Managing day to day workloads
- Comply with company rules and procedures and stay informed about their updates
- Performing all the relevant new customer checks and opening new accounts and setting the customer up to access the relevant products;
- Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly
- Follow complaints and escalation processes
Qualifications :
We look for you to bring:
- Readiness to work on a fixedterm contract for 12 months;
- GCSE or equivalent;
- 1 years of experience in a similar role;
- Clientfocused;
- Communicate with clients in writing;
- Excellent attention to detail;
- Ownership of requests & issues;
- Ability to work under pressure;
- Accurate processing of information;
- Good written and verbal communication skills;
- Able to work on own initiative and prioritize daily workload accordingly;
- Proficient in Microsoft Word and Excel;
- Decision making;
- Able to deliver results.
Additional Information :
You will get:
- Personal Development career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses learning materials and books.
- Work environment excellent work conditions with friendly environment recognized team spirit and fun and quality recreation time.
- Social benefit package including life insurance food vouchers additional health insurance monthly flex allowance and internet coverage corporate discounts marriage and childbirth / adoption allowance Multisport card Sharesave plan Employee assistance program birthday gift and many other benefits!
- Worklife balance 25 days paid vacation 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
