Residential Operations Manager - Lending Operations
Residential Operations Manager - Lending Operations
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Job Description
About Avant Finance
Avant Finance a part of the Avant Mutual group is a specialist lender dedicated to supporting Australian medical professionals with a deep understanding of the unique journey and challenges a doctor will experience at various career stages.
About the Role
The Residential Operations Manager is responsible for coordinating the operational workflow that underpins the delivery of residential lending at Avant Financial Servicesa specialist nonbank lender supporting doctors and medical professionals.
This role oversees the effectiveness of the Brokerforce support model ensuring tasks are allocated tracked and completed in line with agreed service standards. Working closely with our labour hire provider this role helps drive quality and efficiency in offshore support delivery while building scalable workflows and processes to enable a highperforming sales team.
Key Accountabilities
Coordinate Brokerforce Workflow
Oversee the effectiveness of the Brokerforce support to ensure effective task allocation training support and service delivery.
Monitor output quality and integrate feedback from sales leaders.
Own DaytoDay Task Flow
Oversee the allocation and tracking of residential operational tasks.
Drive adherence to SLAs and ensure tasks are completed accurately and on time.
Develop and Maintain Processes
Build and maintain SOPs templates and checklists to standardise workflow.
Drive consistency and reduce rework across the loan lifecycle.
Oversee PostSettlement Activity
Ensure accurate processing of retention and loan maintenance tasks.
Address exceptions and coordinate resolution with internal and external stakeholders.
Enable CrossTeam Collaboration
Act as the link between sales teams and offshore support resolving issues and maintaining clear communication to drive workflow
efficiency.
Uphold Operational Standards
Support compliance through process adherence file reviews and quality checks. Contribute to UAT and readiness activities for system
changes.
Skills for Success
Proven operational experience in residential lending including settlement and postsettlement activities.
Experience coordinating offshore or distributed operational support functions especially via thirdparty providers or labour hire.
Processoriented mindset with strong documentation workflow design and continuous improvement capabilities.
Able to drive outcomes and influence performance through indirect leadership and strong stakeholder engagement.
Clear communicator with the ability to translate operational challenges into structured solutions.
Strong commitment to compliance service standards and delivering an excellent experience for clients and sales teams alike.
Why work at Avant
Discount of 25% on Private Health Insurance and free Salary Continuance Insurance.
We value our people by offering an inclusive workplace with flexible work career development and internal mobility opportunities.
Our flexible working arrangements are designed to enable genuine worklife balance.
Your development is our priority and we have a variety of learning and development programs that will support you in your career.
We offer support to our people via Employee Assistance Program (EAP) Health and Wellbeing programs Tertiary Education Sponsorship and Support.
We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.
We prefer to deal with candidates directly. If you have any queries regarding the role please do not hesitate to contact Nico Touze Head of Talent Acquisition at emailprotected
Other details
- Pay typeSalary
Required Experience:
Manager
Employment Type
Full-Time
