Call Centre Consultant
Call Centre Consultant
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Job Description
Job Title
Call Centre ConsultantJob Description
Rabobank is the worlds leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding longterm value for clients. Our commitment to our employees and clients is at the heart of everything we do. Want to join us
About the role
As a Call Centre Consultant at Rabobank youll provide exceptional support to our clients both our Online Savings customers and our Agribusiness clients across Australia and New role is based in our Perth office and welcome applicants wishing to workfull and parttime.
We keep our customers at the heart of everything we do and were looking for people who share this passion for great customer experiences.
About you
If youre currently working in a call centre environment youll love our shift rotation pattern (no weekends!) our manageable call volumes and our collaborative and friendly culture.
Its not essential to have worked in a call centre before however or to have banking / finance experience we have excellent training which can support you with that. What we are looking for is an exceptional customer focus passion and a great attitude.
In addition to taking calls part of the role will also involve responding to emails and other communications.
To thrive in this role youll demonstrate:
Excellent communication skills both verbally and in writing.
A professional positive attitude and a strong customer focus.
Ability to take ownership of customer requests and achieve first call resolution.
Be solutions focussed and have excellent problemsolving skills.
Have high attention to detail and work with accuracy.
Be a team player who works well as part of a great team.
The role operates on a rotating roster for 6 months of the year you will be working between the hours of 9am to 6pm (to align with AEST) and 8am to 5pm (during AEDT) on a 37.5hour regular week so thankfully no weekend or graveyard/midnight shifts required.
What can we offer you
Flexible leave benefits with one bonus week per year
Subsidised health insurance
Contribution to a corporate wardrobe
Great career development
Excellent office environment and team events!
Ability to work from home after demonstrating key success metrics
Rabobank Australia values inclusion belonging and positive experiences for all. Our work environment our benefits and the way we live our values Client Driven Responsible Professional and Cooperative make it a great place to work. We welcome applicants from diverse backgrounds.
Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
This role will close Friday 30 May 2025 with an aim to start on the 6th August 2025. We will be reviewing and interviewing candidates ASAP so apply today! Please state in your cover letter your preferred hours fulltime or parttime.
Required Experience:
Contract
Employment Type
Full-Time
