Refuge Manager
Refuge Manager
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Job Description
Full Time Western Suburbs
SCHADS Level 8 Super Salary Packaging Accrued Day Off (ADO) eligibility
Lead a passionate team making a lifechanging difference for women and children escaping family violence.
About Refuge Victoria
Refuge Victoria is one of Victorias largest providers of specialist family violence services. For over 40 years weve been supporting women and children escaping family violence through crisis accommodation intensive case management and holistic wraparound support. We operate three refuge facilities 15 crisis properties and have nomination rights to approximately 35 transitional homes all designed to empower people to live safe and free.
About the role
As Refuge Manage youll lead a highly skilled collaborative team delivering 24/7 refuge accommodation and intensive support services to people escaping family violence.
Youll be responsible for:
Leading a team of case managers children and young peoples practitioners nurse educator and a team leader
Overseeing risk assessments safety planning needs assessments and exit planning
Managing daily operations of refuge sites including property readiness staffing and oncall support
Ensuring compliance with family violence service standards funding agreements and legislative requirements
Fostering a supportive highperforming team culture through supervision training and reflective practice
Building strong networks and partnerships with referring agencies community organisations and key stakeholders
Participating in the backup oncall roster and afterhours support as required
Providing strategic advice to management and contributing to management team meetings
Embedding traumainformed strengthsbased and culturally responsive practices
About you
Youre an experienced compassionate leader who thrives in a dynamic missiondriven environment. You bring a traumainformed approach and are skilled at balancing operational oversight with meaningful clientcentred leadership.
Youll have:
A bachelors degree in social work or a related discipline (meeting minimum mandatory qualifications in Recommendation 209 of the Family Violence Royal Commission)
3 years leadership experience in a complex service environment
Experience working in family violence homelessness youth or similar sectors
Strong risk assessment case management and decisionmaking skills
Exceptional communication and interpersonal skills with the ability to engage and influence stakeholders at all levels
A current Victorian Drivers Licence
Passion for empowering women and children and creating safe inclusive spaces
This position is open to women only in line with the Equal Opportunity Act 2010 (Vic) Sections 12 and 28.
What we offer
At Refuge Victoria youll combine your professional expertise with your personal values in a role that transforms lives. As part of our team youll have access to:
SCHADS Level 8 salary superannuation
Fulltime permanent role based Outer Western Suburbs
Up to $15900 salary packaging $2650 meals & entertainment card
Accrued Days Off (ADOs)
Regular supervision reflective practice and management support
Access to Employee Assistance Program (EAP)
Ongoing professional development opportunities
A supportive traumainformed valuesdriven workplace
Key Selection Criteria
A tertiary qualification in social work psychology or related discipline at degree level that meets the minimum mandatory qualifications.
A demonstrated ability to provide lead a team delivery crisis response ideally in refuge.
A proven track record of leading a team working within a case management framework and demonstrated understanding of comprehensive risk assessment
An awareness of the gendered nature of violence and the impact of family violence on women and their children
Strong communication and written skills and the capacity to negotiate and build relationships with a range of professionals and services
Skilled in providing support supervision coaching and training for direct service delivery staff
Excellent risk identification and management skills
Demonstrated ability to provide team leadership and lead a multidiscipline team.
Ready to apply
For a confidential discussion about the role please contact Carmen Director of Services on
To apply submit your resume and a cover letter addressing the above key selection criteria.
Refuge Victoria is committed to child safety diversity and inclusion. If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material please dont hesitate to get in touch with our team
The successful applicant will need to undertake a national police check referee checks and have a Working with Children Check.
At Refuge Victoria we celebrate diversity in ethnicity social experience genders sexual orientation cultural and linguistic backgrounds religious beliefs ages and abilities and welcome talent from all backgrounds. Help us continue to build our unique inclusive and diverse team!
Required Experience:
Manager
Employment Type
Full-Time
