Tele Service Consultant
Tele Service Consultant
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Job Description
The Tele Service Consultant function is primarily concerned with performing Tele Underwriting and Tele Interviews. Key working relationships include Business Unit stakeholders across TAL with an emphasis on TAL Life and other business units as required. TALs Customers Funds and Advisers specifically TAL Life or other business units as required.
In this role you will:
Perform tele interview and tele underwriting calls as required
Respond to all Group enquiries pertaining to Tele Underwriting & Tele Interviews
Plan organise and balance Tele Interview schedule
Assist with project work system and user acceptance testing procedural reviews and process improvement
Engage in creating a supportive team environment whilst actively sharing skills and knowledge
Respond to escalations and complaints and take responsibility to obtain a quick resolution
Display initiative and respond directly to Members Funds and Advisers and other internal and external stakeholders
Identify opportunities to improve the way Members Funds and Advisers do business with TAL
Produce highquality accurate and compliant work
Consistently achieve or exceed agreed individual quality targets
Qualifications :
Customer centric with excellent service skills and a friendly telephone manner
Motivated and results driven; focused on quality and continuous improvement.
Ability to work as part of a team and contribute to positive outcomes for the team
Display effective time management skills
Medical Terminology or related health experience (desirable)
Prior experience working in underwriting administration or teleunderwriting experience (desirable)
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LIHybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
