Customer Journey Expert/Business Analyst (9-month secondment) Alpha Daily Banking
Customer Journey Expert/Business Analyst (9-month secondment) Alpha Daily Banking
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Job Description
At ING Australia were dedicated to fostering a culture of inclusivity and innovation with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.
Were on the hunt for an experienced Business Analyst to join our Daily Banking team.
Please note this is a 9month secondment opportunity.
This role will reside alongside the Customer Journey Experts who are responsible for the overall
scope and benefits of multiple initiatives throughout the year covering all areas of the endtoend process across the product/s life cycle. This role will also be assigned to work within the Delivery Streams which are focused on the delivery of specific releases and milestones.
Youll have the opportunity to work on a number of Daily Banking projects and be
responsible for ensuring business requirements are clearly interpreted into language that is easily understood by both a business and technical audience.
What youll do
- Collaborate with business teams and architects to define and document future state business processes and requirements.
- Translate business problems into clear actionable requirements and user stories for development teams.
- Support agile delivery by participating in ceremonies and working closely with Product Owners and Customer Journey Experts.
- Ensure requirements are traceable compliant with regulations and aligned with solution architecture.
- Provide support during testing phases (SIT and UAT) including defect analysis and resolution.
- Maintain strong relationships with stakeholders across business technology and vendor teams.
What were looking for
- 3 years experience as a Business Analyst process analysis requirements and detailed functional design skills are essential
- Experience working with crossgeographical teams in different time zones
- Experience working with multiple types of Software Development Lifecycle methodologies (E.G: Agile hybrid agile/waterfall)
- Excellent documentation skills (MS Office or Equivalent)
- Well versed with Confluence Jira / TFS or similar tools
- Well versed with Process Management tools / BPM
- Exceptional analytical skills with the ability to effectively apply different requirements gathering techniques
- Excellent spoken and written communication as well as receptive listening skills with the ability to present complex ideas in a clear and concise fashion to technical and nontechnical audiences
Whats in it for you
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About Us
At ING we want to make life simpler and more worthwhile for everyone who banks with us for the people who work with us and the community at large too.
When you come to work at ING youre joining a team where individuality isnt just accepted its encouraged. Weve built a culture thats fun friendly and supportive its the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently take ownership of their work and make great things happen. Were here to help you get ahead. And with our global network theres plenty of scope to take your career in new directions perhaps even ones youve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place youd feel at home Wed love to hear from you.
(One last thing ING operates a direct talent sourcing model. So no agency introductions please.)
Need more
Contact Rachel Yuen on
Applications close 23 May 2025
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
ING is Australias most recommended bank according to RFi XPRT Survey February 2021 July 2021 (n 31903) when compared to customers of 20 other banks operating in Australia.
#LIDNI
Required Experience:
IC
Employment Type
Full-Time
