Patient Services Centre Team Lead
Patient Services Centre Team Lead
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Job Description
In this full time or part time role based in Epworth Eastern (Box Hill) you will work alongside the Manager of Patient Services and the Leadership Team to ensure the Patient Services team provides a streamlined and efficient approach to elective and emergency admissions. This covers all aspect of the patients journey prior to admission including theatre bookings clerical preadmissions health fund eligibility checks and the admission of the patient.
The role will also involve responding promptly to enquiries and requests handling patient accounts as well as general administrative duties including data entry.
You will make an impact by:
- A strong customer focus to ensure a positive patient experience from booking to admission.
- Coaching and developing employees in the many aspects of Patient Services.
- Creating a positive team culture through newstarter orientation recruitment activity team leadership and roster management
- Having excellent communication skills
- Exceptional attention to detail
- An ability to cope under pressure and make informed decisions according to hospital needs
To be successful in this role...
Your welldeveloped administration customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills you can prioritise effectively to manage multiple requirements. You have a collaborative leadership style and can bring out the potential in your team.
You will have:
- Demonstrated success in team leadership
- Solid understanding of medical terminology
- Extensive Clerical experience in a serviceoriented environment
- Experience with or knowledge of health fund checks and requirements
- Strong computer literacy
- Experience in IPM/CRM or similar health systems software will be advantageous
Position Description Inherent Requirements
About Eastern
Located in Box Hill Epworth Eastern is a stateoftheart facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac vascular orthopaedic and general surgery to oncology urology and endoscopy services. Our redeveloped site delivers positive meaningful and sustainable impact on the health and wellbeing of our community delivering much needed health care services and facilities in Melbournes east.
Qualifications :
- Relevant qualification in relevant discipline e.g. Health Administration (Desirable)
Additional Information :
At Epworth its a community. Its the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this you will have access to:
- Epworths enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15900 pretax annually plus $2650 meals and entertainment allowance leading to greater take home pay
- Discounted private health insurance
- Reduced cost of health services for you and your family at Epworth
- The largest educational scholarship program of its kind in Australia!
At Epworth we care.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people and growing careers. We care about giving our people support and flexibility to thrive and contribute to our communities.
Enquire / Apply
Sound interesting To apply click the Im Interested button now and attach your CV and cover letter.
For more information refer to the position description or contact
It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.
As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
