Manager, Order Management – Domestic

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fastpaced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good

At Axon were on a mission to protect life and make the bullet obsolete. Our innovative technology transforms public safetywhether through bodyworn cameras smart devices digital evidence management or realtime operations tools. Were growing fast and need leaders who thrive in highimpact highownership environments.

Your Impact

The Order Management Manager Domestic Team is responsible for overseeing the endtoend order processing workflow for all customer orders. This role ensures that all orders are accurately reviewed validated and ready for fulfillment in a timely manner while maintaining compliance with internal policies and external regulations (e.g. SOX revenue recognition standards). The ideal candidate will be a people leader with strong operational discipline and a proactive mindset.

What Youll Do
Location: Scottsdale Boston Seattle Atlanta Denver San Francisco or Washington D.C.
Reports to: Director Order Management

• Lead and manage a team of domestic order specialists ensuring timely and accurate order entry validation and processing
• Own the order processing lifecycle for all U.S. transactions coordinating across Sales Finance Legal and Logistics teams
• Ensure compliance with SOX controls Axons booking policy and audit requirements
• Maintain checklists playbooks and other guidelines to support team training and processes.
• Collaborate with Sales and Customer Success teams to resolve order discrepancies and clarify deal structure details
• Drive continuous improvement in order processes systems and reporting tools
• Monitor order volumes backlog and SLA performance; deliver regular metrics and insights to leadership
• Support golive and postlaunch operations for new product offerings pricing models and billing changes
• Train and develop the order management team providing mentorship performance feedback and career growth opportunities

What You Bring

• Bachelors degree in business Operations Supply Chain or a related field (MBA a plus)
• 5 years of experience in order management or billing with 2 years in a people management role
• Strong knowledge of ordertocash processes revenue recognition principles and ERP/CRM systems (Salesforce NetSuite SAP or similar)
• Excellent problemsolving communication and stakeholder management skills
• Detailoriented with a track record of driving operational accuracy and compliance
• Experience working in a fastpaced crossfunctional environment.
• Leverages data analysis and reporting tools (e.g. Excel ERP dashboards Power BI) to monitor order fulfillment metrics identify bottlenecks and optimize endtoend order management processes
• Preferred Skills
• Familiarity with Federal State and Local government procurement processes
• Experience with SOXcompliant environments
• Background in SaaS hardware or hybrid business models
• Proven ability to lead through ambiguity and scale operations in a highgrowth company

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a longterm view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.