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Join the team at The Hotel Hershey a luxury resort best known for its refined elegance signature services and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms including 10 Villas with 48 luxury sleeping rooms as well as 25000 square feet of meeting and function space. The 1930s hotel is a Historic Hotel of America and a AAA FourDiamond Award winner.
The purpose of the shift coordinator is to provide leadership and supervision to frontofhouse restaurant staff and assist in managing their assigned restaurant at the Hotel Hershey.
As a FullTime Team Member you will enjoy sweet perks like FREE admission to Hersheypark discounts and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid but also includes Medical Dental and Vision coverage beginning the first day of the next month after you begin working 401K Contribution paid time off and so much more!
Job Duties (Duties marked with an asterisk are essential functions of this job):
Act as a floor supervisor for host(esses) waitstaff server assistants and bar area employees during shift. Provide feedback and guidance to employees and modify work assignments as needed to meet shifting business needs during shifts.*
Monitor and enforce health safety and sanitation standards for frontofhouse restaurant staff.*
Maintain guest service and hospitality standards through interaction with guests and monitoring employees on the floor. Ensure proper execution of all service standards set by management. Perform table touches regularly throughout the shift to collect feedback from guests.*
Act as liaison to management through observing and reporting on all issues or concerns that arise daytoday. Provide feedback to management so they can implement solutions.*
Assist manager in weekly administrative work such as scheduling and timekeeping. Perform data entry and other assistance as requested. Observe management in order to learn and crosstrain.*
Conduct food service and other training for frontofhouse staff in order to set the example for guestfriendly service.*
Perform other duties as assigned.
Qualifications:
Minimum of 1 year of Food & Beverage or related experience.
18 years of age or older.
PostEmployment RAMP and ServSafe Manager Certifications
Knowledge Skills and Abilities:
Able to anticipate guest needs and respond promptly.
Exercise clear judgment in pressure situations and maintain professionalism.
Ability to model the Hotels standards policies and procedures.
Ability to work without direct supervision and multitask to manage Room Service and Chefs Market simultaneously
Proven employee/guest relations problemsolving and organizational skills.
Job Demands:
While performing the duties of this job the employee is required to:
Reaching Forward Occasional (<33%)
Lifting Occasional (<33%) (35 lbs maximum weight)
Reaching Overhead Occasional (<33%)
Finger Dexterity Occasional (<33%)
Hand/Eye Coordination Occasional (<33%)
Stooping Occasional (<33%)
Bending Occasional (<33%)
Sitting Occasional (<33%)
Standing Constant (>67%)
Walking Constant (>67%)
This job requires the visual ability to perform detailed work at close distances (computer screens accounting ledgers using measurement devices).
This job regularly requires verbal communication of detailed information to others either by phone or in person.
Substantial movements (motions) of the wrists hands and/or fingers (Repetitive motion).
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
Required Experience:
IC
Part-Time