Consumer Advocacy & Protection Administrator (Mental Health Administrator 4) -

Consumer Advocacy & Protection Administrator
Mental Health Administrator 4

Who we are:

At the Ohio Department of Mental Health and Addiction Services (OhioMHAS) we strive to exemplifyThe Heart of Hopefor individuals and families affected by mental health and substance use disorders.

We proudly employ over 2800 dedicated employees across our six inpatient behavioral health hospitals Ohio Pharmacy Services Ohios prison systems and the central office located in the James A. Rhodes State Office Tower in Columbus OH.

OhioMHAS Values:

• ServiceOriented (Person Centered Solution Oriented Customer Service Focused)
• Collaborative (Approachable Reasonable Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well get well and stay well. Join our collaborative serviceoriented environment where you will be respected and valued.

OhioMHAS is seeking a dedicated and experienced Consumer Advocacy & Protection Administrator to manage and lead the statewide Rights and Advocacy Program. This role is responsible for ensuring compliance with Ohio Revised Code administrative rules and internal policies related to consumer rights complaints grievances and appeals. The successful candidate will advocate for the rights recovery and resiliency of all Ohioans and provide leadership in developing and implementing advocacy policies and best practices across the state.

Key Responsibilities:

• Statewide Program Management & Compliance: Administer OhioMHASs statewide Rights and Advocacy program including oversight of all complaints grievances and appeals processes. Ensure program operations are in compliance with applicable laws rules and policies. Investigate and review all incoming grievances complaints and appeals related to client rights. Promote rights recovery and resiliency for individuals served by OhioMHAS. Issue interim and final findings and make advocacy recommendations in collaboration with internal teams. Maintain accurate and uptodate content for the Rights and Advocacy section of the OhioMHAS website.

• Collaboration Consultation & Policy Development: Work closely with the Bureau Chief of Behavioral Health Treatment and other OhioMHAS leadership. Partner with the Legal Bureau to draft and refine administrative rules and statewide client protection policies. Coordinate with relevant internal bureaus and offices to address complex constituent concerns and protection issues. Provide consultation to other state departments community partners and advocates on rights and advocacy matters. Promote and facilitate alternative dispute resolution methods including mediation.

• Advocacy Support & Training:Collaborate with Client Rights Officers peer advocates and community agency staff statewide. Provide ongoing technical assistance to Client Rights Officers and Rights and Recovery Administrators in Regional Psychiatric Hospitals and communitybased settings. Maintain strong relationships with advocacy organizations to promote client empowerment and protections. Design develop and deliver training curricula and materials related to client rights and advocacy. Assist in the implementation and monitoring of formal statewide rights and advocacy training initiatives.

• Administrative Leadership & Representation: Coordinate and participate in internal and external meetings related to rights advocacy and quality improvement. Gather and review documentation and data; provide reports and insights to agency leadership. Serve on subcommittees focused on quality improvement and rightsrelated initiatives. Refer complex or sensitive issues to appropriate subject matter experts as needed.

• Special Projects & Additional Duties:Support the Office Chief with special projects grant administration and policy initiatives including federal block grants and statewide advocacy efforts.Perform other duties as assigned in support of OhioMHASs mission and strategic goals.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The State of Ohio is a drugfree workplace which prohibits the use of marijuana (recreational marijuana/nonmedical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio DrugFree Workplace Policy (HR39) and as outlined in the posting.

Application Procedures

To be considered for this position you must apply online through this posting website (). We no longer accept paper applications. When completing your online Ohio Civil Service Application be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We will not give credit for your qualifications experience education and training in the job selection process if there is no evidence provided on your application. In addition see resume is not a substitution for completing supplemental questions. Answers to the supplemental questions must be fully supported by the work experience/education sections of your application. You may check the status of your application by signing into your profile on this website (). We will communicate with you through the email you provided in your profile and job application. Be sure to check your email regularly.

Background Check Notice

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicants prior criminal convictions will be made before excluding an applicant from consideration.

If you require a reasonable accommodation for the application process assessment &/or interview please contact Andrew Seifert EEO/ADA Administrator at or.

Completion of undergraduate core program in one of following fields: mental health & developmental disabilities technology social work or comparable field (e.g. child & family community services) special education psychology or rehabilitation

Or 24 mos. exp. in development & implementation of treatment/ habilitation plans for persons who are mentally ill or developmentally disabled & working as part of interdisciplinary team to assess consumers/residents needs & abilities;

AND 12 mos. trg. or 12 mos. exp. in state & federal regulations standards & court orders governing care custody treatment programming & environment of consumers/residents in mental health or developmental centers or regulating drug treatment center operations or federally funded drug abuse services or governing delivery of psychiatric services in adult correctional institution or affecting community mental health programs (i.e. category of state & federal regulations standards & court orders must be linked directly to type of facility & services being provided).

Or 6 mos. exp. as Mental Health Administrator 3 65223.

Or equivalent of Minimum Class Qualifications for Employment noted above.

Technical Skills: Mental Health Advocacy Mediation
Professional Skills: Consultation Collaboration Organizing and Planning