Customer Account Manager
Customer Account Manager
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Job Description
The primary purpose of the Customer Account Manager (CAM) role is to develop and manage relationships with an agreed set of Tenders Direct UK & Norway (TD) customers by providing effective proactive and reactive support to their customers. The Account Manager helps to define and implement effective customer care processes and measures to maximise customer retention levels and crosssell / upsell activities in line with PTL business objectives.
Working within the TD team the CAM is responsible for their named customers and ensuring these customers obtain the most value and best customer care/experience possible in line with agreed KPIs and targets. Working closely with colleagues in their own team and other PTL functions they actively leverage their combined knowledge to contribute to ongoing product development and monitor competitor activity.
Qualifications :
At least 12 months experience working in a Customer Service / Account Management role
Experience of being comfortable working in an environment that utilises targets and KPIs
Highly developed telephone & email communication and computer skills and ability to use webbased system
Fluent in Norwegian
Additional Information :
Why work with us
- Investment in your learning & development
- Opportunity to progress within the company.
- Competitive Commission structure
- Enhanced company Maternity Paternity & Adoption leave
- Private medical insurance
- Company Healthcare
- Volunteering days
- Electric Vehicle Salary Sacrifice Scheme
- Strong company values
- Become part of collaborative team
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
