Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Respond promptly and effectively to customer inquiries via phone email and chat striving for firstcontact resolution
- Provide accurate information about our products services and policies to customers
- Process orders refunds and exchanges in a timely and accurate manner
- Identify and escalate complex issues to appropriate departments while keeping customers informed of progress
- Maintain detailed records of customer interactions and transactions using our customer relationship management (CRM) system
- Collaborate with team members to share knowledge and best practices for improving customer service
- Proactively identify opportunities to enhance customer experience and suggest improvements to existing processes
- Stay updated on company products services and policies to provide accurate and current information to customers
- Participate in regular team meetings and training sessions to continuously improve skills and knowledge
- Meet or exceed established performance metrics for call handling customer satisfaction and quality assurance
Qualifications :
- Bachelors degree in Business Administration Communications or a related field
- 12 years of experience in customer service or telesales
- Excellent verbal and written communication skills in English; bilingual proficiency (Arabic and English) is highly preferred
- Strong problemsolving abilities and attention to detail
- Demonstrated ability to remain calm and professional under pressure
- Proficiency in MS Office suite and familiarity with CRM systems
- Exceptional time management and organizational skills
- Customerfocused mindset with a commitment to delivering highquality service
- Ability to adapt to changing priorities and handle multiple tasks efficiently
- Strong team player with a positive attitude and willingness to learn
- Basic computer literacy and typing skills
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
