Senior Group Manager - F&A Transformational & Transactional Quality | HPS | REF69562R
Senior Group Manager - F&A Transformational & Transactional Quality | HPS | REF69562R
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
- End to End F&A experience preferred
- Meeting the client SLAs for the assigned accounts and ensuring client satisfaction
- Responsible for reporting and Performance presentations
- Leading the client calls from quality assurance standpoint
- Management and coordination of operations quality and general administration of the assigned processes
- Lead and develop a highperforming team and provide exceptional quality assurance services to our clients
- Drive & improve efficiency leading to better operating margins with strong focus on governance timelines and risk management
- Predictive SLA monitoring & reporting
- Drive Lean/Six sigma projects Ideation QMS & client calls
- Provide thought leadership creative solutions & leverage problem solving techniques to drive continuous improvement through methodologies like Lean Six Sigma etc.
- Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism
- Demonstrate Leadership Behaviors (e.g. Enterprise Thinking Effective and Quick Decision Making Making Collaboration Essential) Foster a spirit of continuous learning & collaboration across teams
Qualifications
Graduates/ Post Graduate BCom/MCom
- Overall work experience of minimum 12 yrs minimum 5 yrs. experience in Quality
- Lean Six sigma Black belt certified (Master black belt preferred)
- Experience in automation of aspects of Quality function
- Knowledge & experience of Agile methodology & demonstrate a digital mindset
- Strong work ethic with a willtowin attitude demonstrates personal excellence lives the growth mindset and WNS Values
- Ability to work through unstructured problems shifting priorities multiple demands ambiguity and rapid change
Qualifications :
BCom/MCom Certified GB/BB
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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