Senior Sales Executive
Senior Sales Executive
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Job Description
JOB SUMMARY
Acts as the onproperty liaison for group sales within the predefined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively upselling each business opportunity to maximize revenue opportunity. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 4 years experience in the sales and marketing guest services front desk or related professional area.
OR
2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
Large group sales experience.
CORE WORK ACTIVITIES
Managing Sales Activities
Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the predefined peak room parameters.
Understands the overall market (e.g. competitors strengths and weaknesses economic trends supply and demand etc.) and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Achieves group revenue goals by actively upselling each business opportunity to maximize revenue opportunity.
Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
Acts as the onproperty liaison for group events over the Group Sales peak room parameters of the Sales Office.
Develops group sales revenue and operation budgets and provides forecasting reports.
Works with the management team to create and implement a group sales/marketing plan addressing revenue customers and market.
Assists with selling implementation and followthrough of group sales promotions.
Attends pre and postconvention meetings to understand group needs obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction.
Provides accurate complete and effective turnover to Event Management.
Executes and supports Marriotts Customer Service Standards and hotels Brand Standards.
Conducts site inspections as required.
Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
Participates in and practices daily service basics of the brand (e.g.. MHR Spirit to Serve Daily Basics RHR Savvy Service Basics Courtyard SpringHill Suites Fairfield Inn Basics of the Day Residence Inn Daily Huddle or TownePlace Suites Morning Meeting).
Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Verifies successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and Marriott International.
Performs other duties as assigned to meet business needs.
Building Successful Relationships
Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls entertainment FAM trips trade shows etc.
Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
Works collaboratively with offproperty sales channels (e.g. Group Sales within the Sales Office Area Sales EST) to verify the property needs are being achieved and the sales efforts are complementary not duplicative.
Partners with Event Management and/or Operations in providing a customer experience that exceeds the customers expectations.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott.
Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
The hourly pay range for this position is $36.06 to $48.08. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior IC
Employment Type
Full-Time
