Service Desk Analyst
Service Desk Analyst
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Job Description
Job Description
About the Role
Our client focused on National Security is looking for a Service Desk Analysts with Positive Vetting level clearance (PV) for a 12month contract (with extension options) to operate from their Adelaide SA .
The successful candidate will work as a Service Desk Analyst who will often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete enduser equipment.
Key duties
- Accountable to respond to support requests by providing information to enable problem resolution and promptly refer unresolved calls as appropriate.
- Accountable to ensure that documentation is available and in an appropriate format for those providing or receiving support.
- Understand and apply knowledge of the general features and capabilities of the Australian Signals Directorate and current industry accepted hardware and software products.
- Research and explain vendor products and organisational policies to stakeholders.
Why partner with Whizdom
Were Whizdom. We view you as an extension of our strong dependable brand and have differentiators which really are different! The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3 DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative proactively assisting veterans transitioning from the forces to civilian roles. Weve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians people from diverse cultural and linguistic backgrounds and people living with a disability.
Our team of talented people are passionate about your experience doing the right thing always with a focus on your longterm career goals. We even give you a best in industry merch pack! Even if this role isnt the exact fit for you we would love a chat contact us to find out more!
Please upload your resume to apply. Please note you will be required to complete a selection criterion to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes on 28 May 2025 at 11:00 am Call Peter Warbyonor for any further information. Candidates will need to be willing to undergo preemployment screening checks which may include ID and work rights security clearance verification and any other clientrequested checks
Required Experience:
IC
Employment Type
Full-Time
