Senior Office Specialist
Senior Office Specialist
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$ 52304 - 63579
1 Vacancy
Job Description
The Position
This is a continuous filing exam. Next filing cutoffs are at 5:00 pm on:5/20/2025 6/10/2025 (Final)Senior Office Specialists provide a wide range of specialized technical clerical support throughout County departments. The work performed varies depending on the specific program or assignment. Some Senior Office Specialists may give direction and review the work of a group of workers while performing the same duties as the workers.
Special Assignments: With few exceptions Senior Office Specialists are found in one of the following special assignments: Retirement Administration Recording Legal Documents Personnel Actions Payroll Examination Scheduling/Processing Certifications Medical and Life Insurance Administration and Property Tax Assessment.
Some positions may be designated confidential in nature in accordance with the County Employee Relations Ordinance and are excluded from the representation unit which includes positions allocated to the regular class.Examples of Knowledge and Abilities
Knowledge of
- Customer service techniques for dealing with customers often in a difficult or confrontational situation
- Sacramento County and various departmental policies and procedures
- Basic data processing principles
- Clear writing: grammar punctuation spelling and vocabulary
- Standard methods of filing (alphabetic numeric chronological)
- English language to communicate
- Telephone procedures
- Arithmetic to make calculations including addition subtraction multiplication and division
- Keyboard (computer typewriter)
- General principles procedures and practices of recordkeeping
- Letter and memo format
Ability to- Communicate effectively with the public and other public agencies
- Apply and explain complex rules codes laws and ordinances
- Deal tactfully with people and resolve difficult complaints
- Understand and follow basic/complex oral and written instructions
- Read English at a level necessary to understand procedure manuals policy guidelines software manuals technical documents and reports
- Write English at a level necessary to compose correspondence independently from notes or verbal instruction
- Assists supervisors in writing policies procedures and desk manuals
- Train and crosstrain employees
- Give instructions and assign work to staff
- Work independently and carry out assignments with minimal supervision
- Elicit information from inside and outside sources
- Establish and maintain effective working relationships with others
- Operate 10key adding machine
- Exercise independent judgment in determining proper work methods and procedures assembling and evaluating information
- Analyze evaluate and draw logical conclusions
- Learn specific codes laws ordinances legal documents and technical terminology related to each program or assignment
- Calculate solutions to match problems involving addition subtraction division multiplication
- Operate computer terminals typewriter printer copier microfiche and FAX
- Prioritize work to meet deadlines
- Write English at a level necessary to prepare correspondence according to specified format and record incoming information
- Speak English at a level necessary to communicate information clearly
- Operate communication devices telephone and may include radios
- Deal tactfully with people
- Accurately proofread details noting and detecting errors
Required for some positions:
Types from clear copy accurately at a rate of not less than 35 words a minute.Employment Qualifications
Minimum Qualifications
Any combination of education training and experience likely to provide the required knowledge and abilities for this class as described above. Typical ways include:
Two (2) years of specialized clerical experience comparable to one of the special assignments listed above.Note: If the word experience is referenced in the minimum qualifications it means fulltime paid experience unless the minimum qualification states that volunteer experience is acceptable. Parttime paid experience may be accumulated and prorated to meet the total experience requirements.
Note: If the minimum qualifications include an educational or certificate/license requirement applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements please clickhereor speak to someone in our office before the cutoff date listed in this notice.
Special Requirements
Ability to speak read and/or write fluently in a language other than English or knowledge of the culture as certified by the Department of Personnel Services (formerly Department of Human Resources).
Where required these special skills may be used in performing such tasks as the following:
1. Gives information by telephone or in person regarding department services in a language other than English to persons whose understanding of English is limited.
2. Translates from written English the regulations or ordinances to a language other than English.
3. Translates to English requests from the public orally or in writing in a language other than standard English.
4. As assigned assists other department employees by giving information and advice on problems involving relationships with persons of different language or cultural backgrounds.
Probationary Period
The probationary period for this classification is six (6) months.Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cutoff date. Clickhereto apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street Room 4667
Sacramento CA 95814
Phone (916); 711 California Relay Service
InterOffice Mail Code: 094667
- Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cutoff date.
- Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cutoff date.
- Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the cutoff date.
- Application information must be current concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
- A resume may be included with your application however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.
Note:Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.
- Supplemental Questionnaires must be submitted by 5:00 p.m. on the cutoff date. Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cutoff date.
- The supplemental questions are designed to elicit specific information regarding a candidates experience education and training. Responses should be consistent with the information on your application and are subject to verification.
- Please provide place of employment pertinent dates and concise descriptive and detailed information for each question.
- If a job included responsibilities applicable to several questions separate the different functions of the job to answer all the questions completely.
- Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
- If you have no experience write no experience for the appropriate question.
- For many individuals it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
- If the Supplemental Questionnaire is used in the Formula Rate exam failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire the candidates application and/or attachments will not be reviewed therefore a candidates responses to the questions should be accurate thorough detailed and complete.
FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cutoff date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Clickherefor Frequently Asked Questions (FAQs)
For information regarding County jobs:
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at orCA Relay 711.
Required Experience:
Senior IC
Employment Type
Full-Time
