Automotive Upgrade Specialist
Automotive Upgrade Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun Richmond Times Dispatch and Washington Post Top Workplaces Award!!!
Sheehy AUto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!
We dont take a onesizefitsall approach when it comes to our employees Benefits. Our programs are designed to improve your life at work and at home.
- Health Vision and Dental Insurance
- Start earning PTO on your 1st day of employment
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) andprofit sharing
Sheehy Lexus of Annapolisis looking for anUpgrade Specialist to join our team. As the Upgrade Specialist youwill utilize various tools to help assist customers who may be interested in converting or upgrading their current vehicle. The ideal candidate will help provide an exceptional customer experience and achieve our sales goals through strong communication teamwork customer service and results focus.
Responsibilities
- Utilize existing customer base with data mining tools to identify opportunities for vehicle upgrades
- Work with the Used Car Manager to identify current vehicle needs
- Use strong decisionmaking and active listening skills to think progressively about customer needs and service
- Educate customers on the options available through the Vehicle Exchange
- Meet and greet customers in the service drive to present cash offers for their vehicles
- Daily contact with our existing Customers through Phone email and inperson interaction; ongoing followup with customers
- Use friendly nopressure sales techniques that are focused on keeping our Sheehy customers in the right vehicle for their needs and budget
- Appraise vehicles & work with service advisor when necessary to determine work needed
- Work closely with the New & Used car Manager to determine trade values and replacement vehicle payments
- Be a liaison to customers while their car is being serviced
- Meet with the management team regarding objectives planned activities reviews and analysis
- Be outgoing friendly energetic and professional with excellent customer service attentiveness and followup skills
- Make 60 plus phone calls a day.
Requirements
- Sales experience or experience in customer service such as retail restaurant call center setting etc. is preferred but not required (sales training provided)
- Ability to learn data mining tools and software (eLeads experience a plus!)
- Strong customer service organizational relationship building and time management skills
- Excellent verbal and written communication skills
- Outgoing personality with expertise in developing relationships
- Driven competitive and willing to work in a team environment
- Must be authorized to work in the USA
- Able to pass a preemployment background screening Motor Vehicle Record check and drug screen
- Must have a valid drivers license
Our company maintains a strong policy of equal employment opportunities for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
