Service Owner Client Operation

Want to influence the bigger picture At Saab you can realise amazing innovations that keep people and societies safe. Together we can truly make an impact and your part matters.

Your role

Your role will be as one Service Owner within theService Area Digital Workplace and you will report to the Head of Service Area. You will have responsibility for managing strategy and dialog with internal customers for our corporate development area. You will manage it throughout the entire lifecycle to ensure a relevant secure and reliable delivery of the service to the end users.

As Service Owner you will lead several crossfunctional teams and work in close cooperation with Service Managers Line Managers and business representatives to ensure the delivery and continuous development of the services within the Service Area. You are also responsible for managing and making changes within the budget and maintenance plan authorized by the Head of Service Area.

At Saab Group IT we are currently developing our waysofworking. You are expected to be a role model in this transformation and to be an active driver in the continuous improvement toward a more crossfunctional and agile way of working.

The Service Area is Saab Corporate Client a part of Digital Workplace responsible for:

• Client hardware: Delivering hardware thin clients laptops & desktops CAD stations peripherals and displays to Saabs ecosystem.
• Office Client: Offers both physical and virtual client environments with associated infrastructure such as MEM/CM Citrix/VMWare security components and the Office suite.

Your key duties include:

• Team Leadership:Supervising and guiding a team managing resources and supporting development activities.
• Service Management:Overseeing the entire service lifecycle ensuring it meets SLAs is secure and reliable and continuously improves.
• Financial & Operational Management:Developing and managing budgets tracking performance and identifying areas for improvement.
• Communication & Collaboration:Communicating changes effectively collaborating with stakeholders and interacting with vendors.
• Compliance & Reporting:Ensuring compliance with policies and processes and providing performance reports and analysis.

Your profile

We are looking for a candidate with the necessary skills experience and ability to handle the challenges described above. To succeed in this role you should possess:

• Customeroriented and businesslike approach.
• Excellent analytical skills with problem solving ability.
• Experience working both independently and as part of a team.
• Serviceoriented attitude and ability to thrive in a dynamic environment with changing user needs.

As a person you are eager to learn and develop committed to achieving goals and focused on results. It is important that you have the will interest and commitment to learn.

Desirable skills and experience:

• Proven leadership skills.
• Ability to lead and motivate teams.
• Strong analytical skills with problem solving skills.
• Excellent communication skills in both Swedish and English

This position requires that you pass a security vetting based on the current regulations around/of security protection. For positions requiring security clearance additional obligations on citizenship may apply.

What you will be part of

Behind our innovations stand the people who make them possible. Brave pioneers and curious minds. Everyday heroes and inventive troubleshooters. Those who share deep knowledge and those who explore skyhigh. And everyone in between.

Joining us means making an impact together contributing in our own unique ways. From crafting complex code and building impressive defence and security solutions to simply sharing a coffee with a colleague every action counts. We encourage you to take on challenges to create smart inventions and grow in our friendly and techsavvy workspace. We have a solid mission to keep people and society safe.

Saab is a leading defence and security company with an enduring mission to help nations keep their people and society safe. Empowered by its 25500 talented people Saab constantly pushes the boundaries of technology to create a safer and more sustainable world.

Saab designs manufactures and maintains advanced systems in aeronautics weapons command and control sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about us here.