Front Desk Agent, Elk + Avenue Hotel
Front Desk Agent, Elk + Avenue Hotel
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Job Description
What will be your daily pursuit
Your daily pursuit is creating a welcoming environment for guests by providing a seamless safe and enjoyable experience.
What will your compensation be
The starting salary for this role is $17.50 per hour.
When does this adventure begin
This job is posted as part of our seasonal hiring for Spring/Summer 2025.
What perks can you expect
- Join an inclusive global team and make lifelong connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays dining and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job
- Acts as the face of Pursuit to our guests.
- Work with other hotel staff to personalize the guest experience at the ElkAvenue encouraging guests to refresh and relax in Canadas most famous national park
- Provide a professional friendly and efficient checkin and checkout process and coordinates efforts to accommodate any requests
- Act as an ambassador for Pursuit as well as the surrounding area in Banff National Park to fully enhance the experience of all guests staying at our Banff Hotels
- Welcome and register arriving guests
- Promote and sell rooms
- Checkout departing guests review guest accounts
- Post incidental charges to rooms and process payments
- Use proper telephone etiquette
- Handle reservations by phone and in person
- Handle a highvolume of general enquiries
- Provide information on hotel facilities local points of interest services in area
- Communicate with other departments
- Respond to guest concerns and complaints
- Assorted clerical duties maintaining a clean work environment
What skills and experience do you need for this job
- Committed to exceptional guest service
- Excellent communication and interpersonal skills
- Must thrive on dealing with people and be guest focused
- Superb attention to detail
- Ability to multitask while handling highpressure situations
- Energetic and highlymotivated
- Professional wellgroomed manner must meet the grooming policies and standards ofPursuit
- Ability to work all days and shifts mornings evenings weekends
- High school or equivalent education
- Bachelors Degree or related technical school degree preferred
- To honour ourcommitment to be Always Honest all employees must consent to a criminal record and credit check
Thank you for your interest in workingwith us however only those selected for an interview will be contacted.
What will your work environment be like
- Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
- Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
- Independent.Youllspend your days in and aroundour amazing properties.
- Remote. Our home is filled with trees lakes and bluebird skies; rather than buildings freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance) as
We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equitydeserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
