Guest Services Jobs in Banff

Guest Services Assistant Job DescriptionLocation: Hotel BasedReports to: Guest Services ManagerDirect Reports: N/AAbout the roleThe moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a Guest Services Assistant youll not only be the person they rely on to...

Fairmont Banff Springs is seeking an experienced and engaging Director of Rooms to lead the Rooms Division and contribute as a key member of the Hotels Executive Committee. Reporting to the Hotel Manager this role is responsible for the overall performance guest experience and leadership of Front Of...

Fairmont Banff Springs is seeking a professional and guest-focused individual to join our Adventure & Experiences team as a Shuttle Host & Interpreter. This unique role offers the opportunity to showcase one of the worlds most iconic destinations while delivering a truly elevated guest experience. C...

As Rimrock Banff prepares to re-emerge as the first Emblems Collection retreat in North America we are redefining luxury wellness from movement and recovery to presence and care. The Fitness & Wellness Host plays a key role in delivering a refined safe and welcoming wellness experience for both gues...

Reporting to the Night Public Supervisor the Night Public Spaces Attendant ensures all public areas of the hotel are clean and tidy. This role is perfect for detail-oriented individuals who take pride in maintaining high standards of cleanliness. Enjoy working night shifts in a dynamic and supportiv...

This role is about more than overseeing luggage services  its about leading the first and last impression of the guest journey. As Bell Captain you are a visible hands-on leader in our Guest Services team setting the tone at the front drive and in the lobby. With a calm confident presence and a pass...

This role is about more than assisting late arrivals or preparing for early departures its about offering quiet assurance thoughtful service and a sense of calm when the rest of the world is asleep. As an Overnight Bellperson you are a steady presence in the stillness of night creating ease and conf...

This role is about more than transporting guests its about shaping the first and last impression of the guest journey. As a Resort Driver you are a highly visible and trusted presence often the very first welcome and the final farewell our guests experience.With a calm confident demeanour and an unw...

This role is about more than greeting guests its about presence energy and influence. As a Lobby Host you are the pulse of the space. You create atmosphere. You read the room. You elevate arrival moments into something memorable and meaningful. With warmth confidence and intuitive service you ensure...

Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences program through both the Youth Activities & the Outdoor Recreation Centre. Adventure & Experiences Animators should have a wide variety of talents but above all should have excellen...

Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Resort Activities program through both the Youth Activities & the Outdoor Recreation Centre. Resort Activities Animators should have a wide variety of talents but above all should have excellent customer s...

Do you love working with guests and exceeding their expectations Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies As a Concierge Agent you will have the opportunity to work with our Chief Concierge and Concierge Team consist...

This role is about more than moving luggage its about creating trust reassurance and ease from the moment our guests arrive. As a Bellperson you are the first impression and a steady presence throughout their journey. With a natural service orientation attention to detail and calm professionalism yo...

This role is about precision trust and calm stewardship of the hotel overnight. As a Overnight Front Desk Agent you are the steady presence who ensures the accuracy of our financial records the safety of our guests and the seamless transition from one business day to the nextwhile also delivering wa...

As a Switchboard & Reservations Agent you are the calm centre of communication the voice of Rimrock. From dining reservations to amenity requests wellness bookings directions and everything in between you are the first call guests make when they need something and the person they trust to make it ha...

This role is about more than supervising a space its about driving a vision. As the Fitness & Wellness Supervisor you are a visible leader an operational anchor and a wellness ambassador. You lead from the floor not from behind a desk. You ensure our bathhouse fitness centre studios hydrotherapy spa...

This role is about precision trust and calm stewardship of the hotel overnight. As a Night Auditor you are the steady presence who ensures the accuracy of our financial records the safety of our guests and the seamless transition from one business day to the nextwhile also delivering warm intuitive...

The Front Office Manager is the steward of the arrival and departure experience ensuring every guest interaction is delivered with warmth precision and care. This role blends operational leadership with cultural ambassadorship shaping a high-performing team that delivers luxury through meaningful co...

This role is about more than managing operations its about owning the arrival and departure experience. As Guest Services Manager you are the strategic and cultural leader of our front-of-house guest journey setting the standard for service excellence from the front drive to the lobby and beyond. Wi...

Fairmont Banff Springs is at the forefront of the spa industry offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of Fairmont Banff Springs. Our breathtaking Spa is 42000 square...