Interim IT Associate
Interim IT Associate
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Salary Not Disclosed
1 Vacancy
Job Description
About Away
We believe travel makes us better. Founded in 2016 with one perfectly designed carryon we now offer a range of luggage and travel essentials for every journey. Together we create innovate and embark on this journey as a community of travelers helping to make travel more seamless for everyone.
Join The Crew
We are hiring an Interim IT Associate to join our Information Technology team. This position reports to the IT Operations Manager and takes Away further by providing worldclass service desk support to our corporate team members.
This is an interim role supporting a parental leave. The role is slated to begin in early June of 2025 and end in November of 2025. Changes to this timeline can be made depending on the needs of the business.
What youll do as the Interim IT Associate
Youll provide service desk support to our HQ employees including issue identification diagnosis troubleshooting tracking escalation and resolution for both hardware (Windows/MacOS/iOS) and software issues
Youll administer end user accounts permissions and access rights for all applications within the environment
Youll support the IT team with standard workflows including but not limited to new hire onboarding computer lifecycle management patch management hardware warranty support and hardware recycling
Youll communicate effectively and kindly with a diverse user population from executives to support staff to determine and solve their hardware issues
Youll develop a deep understanding of the existing network infrastructure and capabilities to further support the needs of the business
Youll support the setup and monitoring of the AV infrastructure including conference room maintenance and AllHands events
Who you are
Youre a customerdriven professional eager to gain handson experience in the IT industry
You are a thoughtful communicator and understand how to cater tone and message across different mediums including but not limited to in person video/audio calls and written messaging
You have proven problemsolving skills and are comfortable working under pressure
You are highly selfmotivated and are able to work in a team and follow up on assigned tasks
You have respect for data privacy including but not limited to vendor information employee information and proprietary information
Youre creative and innovative; you love to build great new things that are fresh and unique while staying on brand
Agile and motivated by a fastpaced and ever changing environment
Passionate about transforming travel for all (but thats a given!)
Excited to join the team but not sure you meet all of the qualifications Please apply wed still love to hear from you.
Who We Are
Were travelers. Travel is about the journey the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.
Were driven. The work we do matters and collectively drives impact. No matter the job title everyone at Away is a meaningful contributor in unlocking our ever growing potential.
Were supportive. We value the entirety of your lifes journey not just the milestones. Youll find an environment that celebrates balance understanding that your personal passions and commitments outside of work are threads of the same fabric that makes you unique.
What We Offer
At Away we believe in the power of an inclusive competitive and equitable total rewards program. Our compensation is purposely structured as one rate to provide transparency in the hiring process while honoring our internal pay bands. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.
Hourly Rate: $27.00 overtime eligible
Benefits Overview:
Take care of yourself and your family through our health insurance offerings
Invest in your future by participating in our 401(k) (with a company match!)
Find balance through our many paid time off programs (vacation wellbeing holidays summer Fridays and compassion leave just to name a few!)
Build your travel uniform through discount codes product stipends and giveaways
Give back through companysponsored volunteer and charitable opportunities
How We Work
This is an officebased position that works from our Soho NYC office four days a week. Our working hours are 9am6pm et but we embrace a commonsense approach to flexibility in the workplace. Its about being present engaged and balancing work with reallife needs.
Our Commitment
As a company that values diversity equity and inclusion Away seeks individuals of all backgrounds and experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global and diverse so were building a team that is too. Through initiatives like our Employee Resource Groups antiracism training and bias prevention initiatives were building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.
EEOC Statement:
Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer we do not discriminate based on race color religion sex (including pregnancy gender identity gender expression and sexual orientation) national origin age veteran status genetic information or disability.
Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability you may contact us at
Required Experience:
IC
Employment Type
Temp
