Representative, Customer Support Associate
Representative, Customer Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
CHS Inc. is a leading global agribusiness owned by farmers ranchers and cooperatives across the United States that provides grain food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10000 employees are in the United States but today we have employees in 19 countries. At CHS we are creating connections to empower agriculture.
Summary
Responsibilities
- Under limited supervision handles a variety of customer service inquiries and problems received by telephone fax email text or other web/internet media.
- Inquiries are routine and cover basic situations. Company practices and service/return policies are wellestablished and documented requiring minimal interpretation or deviation.
- Reviews and troubleshoots customer problems and initiates standard action for repair replacement return or field service as guided by customer service policies.
- May refer customers to published materials or other sources of information. Refers nonstandard problems to senior staff. Maintains associated records and logs of activity.
- Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)
- Knowledge of Customer Service and Support
- High School diploma or GED
Additional Qualifications
- Strong written and verbal communication skills
- Proficient with MS Word Excel and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read write and communicate in Spanish preferred
- Preemployment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required selected candidates must pass preemployment screenings to include all or a combination of drug criminal motor vehicle check physical requirements and FMSCA Clearinghouse.
Physical Requirements
- Ability to sit stand bend walk and talk
CHS offers a competitive total rewards package. Compensation includes base wage and depending upon position may include other earnings such as bonus incentives and commissions. Actual pay offered will vary based on multiple factors which may include without limitation experience education training specialized skills and certifications minimum wage/salary requirements under local law.
Benefits include medical dental vision wellness programs life insurance health and dependent care spending accounts paid time off 401(k) pension profit sharing short and longterm disability tuition reimbursement and adoption assistance subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a email address. In addition a CHS recruiter will not ask for confidential information over the phone or in an email or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity please reach out to ; to verify that the communication is from CHS.
Required Experience:
IC
Employment Type
Full Time
