Help Desk Specialist
Help Desk Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Planned Systems International (PSI) is anan Enterprise IT services company seeking a NIPR Help Desk Specialist. US Army North (USARNORTH) conducts Multi Domain Operations (MDO) in support of NORTHCOM to detect deter and defeat threats to the homeland and conducts Defense Support for Civil Authorities (DSCA) and Theater Security Cooperation (TSC) initiatives to defend the US and its interests. The U.S. Army North headquarters is located at Joint Base Fort Sam Houston TX; the Command also supports 10 Defense Coordinating Officers (DCOs) located within each Federal Emergency Management Agency (FEMA) region throughout the Continental United States (CONUS). There are approximately 900 Military and Civilian personnel assigned to the organization operating approximately 300 SIPRNET computers 1200 NIPRNET computers 150 printers 1000 digital devices (phones tablets mobile hotspots) 15 CODECs various other endpoints. Work will be performed in the ARNORTH G6 Information Technology Division at three (3) locations on Joint Base San Antonio Fort Sam Houston Texas.
Essential Functions and Job Responsibilities
- Provide onsite desktop software and peripheral support; priority support for command staff Joint Interagency Operations Center (JIAOC) and directors; report significant outages and/or customer issues to appropriate management personnel.
- Resolve desktop problems via remote control; assist with IAVA remediation.
- Install configure troubleshoot relocate and repair desktops mobile devices (smart phone mobile hotspots tablets) and printers.
- Support deployment or life cycle replacement of new computer systems printers and other peripheral devices.
- Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
- Provide Citrix webclient installation and advanced troubleshooting techniques.
- Provide Commercial Solutions for Classified (CSfC) installation and advanced troubleshooting techniques.
- Provide Virtual Desktop Interface (VDI) installation and advanced troubleshooting techniques.
- Provide limited Apple computer support for selected users. The Command has fewer than 10 Apple computers.
- Provide support and troubleshooting techniques for Citrix SIPR REL DMZ and NETCOM/ARCYBER/DISA directed enterprise services to include voice over IP (VoIP).
- Aid the government in the inprocessing / onboarding of new personnel to include NIPRNET account creation. Contractor shall also provide NIPRNET account outprocessing services.
- Provide remote support via telephone and other means for Army North users stationed at one of the 10 Defense Coordinating Officer (DCO) locations across the CONUS.
Minimum Requirements
- Active T3 investigation with the ability to obtain and maintain necessary security clearances as required for access to classified information.
- 3 years experience supporting IT Help Desk
- Experience using ServiceNow ticketing system
- Experience with remote and onsite troubleshooting
- Indepth knowledge of the most recent version of Microsoft Operating System Microsoft Office applications (to include Office 365) and other common desktop applications such as Adobe Acrobat Active Client etc.; ability to quickly learn unique GOTS applications.
- Project a positive image and professional manner always; ability to work within the confines of a set time schedule.
- Knowledgeable communicating desktop support concepts to technical and nontechnical personnel; ability to develop technical documents and produce system design documentation.
- This is an IAT (Level II) position as defined in DoD 8570.0 IM which requires the appropriate certifications/accreditation (GSEC Security SCNP SSCP or better).
- Computer Environment Certificate in latest version of Windows is required.
Company Benefits
PSI offers fulltime benefits eligible employees a competitive total compensation package that includes paid leave and options for employer sponsored group medical dental vision shortterm and longterm disability life insurance AD&D coverage legal services identity theft and accident insurance. Flexible spending account and health saving account options offer pretax savings for qualified medical dental and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses certifications and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions including but not limited to recruiting hiring training promotion compensation benefits and termination are made without regard to race color religion age sex sexual orientation pregnancy gender identity genetic information national origin citizenship status veteran status protected veteran status disability or any other characteristic protected by applicable federal state or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources by emailing or by dialing.
Required Experience:
Unclear Seniority
Employment Type
Unclear
