Technical Account Manager
Technical Account Manager
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
Who You Are:
You are a highly motivated individual looking to have an immediate impact on the systems processes and technology of markets that are often called the engine of the US economy. You are an entry to midlevel professional and are excited to join an experienced team of leaders that value excellence independent thinking teamwork and curiosity to create value for our customers. You are eager to play an essential role in mortgage pricing for Polly.
Does this sound like you If so apply today & lets start the conversation!
What Youll Do:
- Proactively crosssell and upsell products and services to existing clients identifying opportunities to expand relationships and increase revenue.
- Build and nurture strong executive relationships with key clients to drive engagement and position the company as a trusted partner.
- Compose thoughtful personalized responses for a variety of customer requests ensuring client satisfaction and retention.
- Make active contributions to help achieve team goals and successes collaborating closely with crossfunctional teams.
- Manage input and feedback for all clientfacing projects with detailed direction and timelines especially for toptier accounts.
- Conduct regular business reviews with key stakeholders to assess performance align on goals and identify opportunities for growth.
- Stay connected to clients and monitor the everchanging market to ensure continuous engagement and value delivery on a regular basis.
- Organized detailoriented with the ability to multitask prioritize and respond quickly to client needs in a dynamic environment.
- Teamfocused attitude with a willingness to collaborate closely with peers product management and other internal stakeholders.
What You Have:
- At least 3 years of experience in Account Management and meeting and/or exceeding quota in the position
- Proven ability to cross sell multiple products and experience selling at a B2B software company that is more a platform than point solution
- Understanding of mortgage is strongly preferred
- Past experience in Enterprise Saas sales
- Excellent written and verbal communication skills
- Strong interest in learning about Fintech
- An entrepreneurial attitude with a strong desire to be an early and integral piece of a fast growing startup
- An eagerness willingness and ability to learn about mortgage capital markets and Pollys software offerings
- Passionate about customer support and about the role it plays in making a customercentric team successful
- Highly motivated resilient and a tenacious passion for winning
- Ability to communicate technical problems in a elegant and tactful way
- Empathy diplomacy tact and poise under pressure when working through customer issues
Why Join Polly
- We are attacking a trilliondollar market with gross inefficiencies and seeking to transform the way an entire industry operates
- You will have an impact on the design architecture and implementation of markets that are often called the engine of US economy
- We value drive for excellence independent thinking teamwork and curiosity
- You will work with both government backed and industry leading companies to create a digital pipeline that facilitates real time trading of loans
- We have an experienced leadership team that previously built large and impactful platforms
- Outstanding opportunity for professional growth and upward mobility
- Direct engagement with the decision makers and senior business leaders
- Competitive salaries
- 100% paid medical/vision/dental/disability/life insurance
- Flexible PTO
Lets get to know each other.
Pollyis transforming the mortgage industry with its modern datadriven capital markets ecosystem. Banks credit unions and mortgage lenders nationwide trust Pollys revolutionaryProduct and Pricing Engine (PPE)Loan Trading Exchange andactionable data and analyticsto automate and optimize the entire capital markets value chain helping their secondary teams operate faster smarter and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco California.
To learn morefollow Polly on LinkedInor visit.Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race age color national origin religion sex gender identity sexual orientation marital status pregnancy status disability status veteran status or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruitment scams impersonating Polly brand or employees. Our team communicates only through official Polly channels and we will never ask for sensitive information over text or conduct textonly interviews. If you are ever suspicious or in doubt reach out to us directly at. We care deeply about this network and your experience.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
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