Customer Representative Associate II - Anticipated Vacancy
Customer Representative Associate II - Anticipated Vacancy
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Job Description
Department of Labor Bureau of Unemployment/Tax
Job Class Code: 6598
Grade: 13/Administrative
Salary: $17.30$24.91/Hour
Location: Augusta
Opening Date: May 12 2025
Closing Date: May 27 2025
Are you a detailoriented problemsolver with a passion for customer service
The Maine Department of Labor Unemployment Tax Division is looking for a Customer Representative to support employers and payroll companies with reporting eligibility and compliance requirements. This role requires strong attention to detail as youll be handling payments data entry and document management. Youll use your customer service skills to provide exceptional communication via phone and online support. Enjoy the flexibility of a hybrid remote/inoffice work schedule while making a meaningful impact in your community!
Primary responsibilities include:
- Assist employers and payroll companies with reporting eligibility and compliance requirements in a phone queue and through an online portal.
- Account maintenance data entry processing mail posting payments to employer accounts and entering quarterly reports and corrections to previously filed reports.
- File and/or update standard documents and financial transactions such as bankruptcies foreclosures securities and liens.
Skills or knowledge required:
- Attention to Detail Ability to verify code compute and/or reconcile data on standard documents.
- Organization Skills Ability to track documents for followup action.
- Ability to perform work requiring lifting and/or physical exertion may be required. (pick up and drop off mail)
- Problem Solving Ability to effectively resolve problems.
- Good Judgement Ability to apprise situations and make decisions or recommendations.
- Communication Ability to assist employers over the phone or in writing with reporting and compliance requirements.
- Patience Ability to assist potentially frustrated customers and providers with reporting eligibility and compliance requirements.
Minimum qualifications:
Training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications fees examinations or social services that have an eligibility or compliance component; and 2) the ability to use independent decisionmaking on the appropriate processes to follow information to process and actions to take in accordance with standard procedures.
All positions in this classification assume the qualifications of:Customer Representative Assistant ICustomer Representative Assistant IIandCustomer Representative Associate I.
Preference will be given to those applicants:
Customer Service Experience Preferred
Contact information:
Questions about this position should be directed to Samuel Denson
Application Instructions:
Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not fulltime employment should be identified as such.
If you require a paper application please download and print one here contact our office at. Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Security & Employment Service Center 45 Commerce Drive Augusta ME 04330 or faxed to. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:
- WorkLife Fit Rest is essential. Take time for yourself using13 paid holidays12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtimeexempt employees receive personal leave.
- Health Insurance Coverage The State of Maine pays85%95% of employeeonly premiums ($11196.96 $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
- Dental Insurance The State of Maine pays 100% of employeeonly dental premiums ($387.92 annual value).
- Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.09% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than fulltime.
Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.
If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.
Required Experience:
IC
Employment Type
Full-Time
