Help Desk Support Technician
Help Desk Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Help Desk Support Technician
Location: Jackson MS (Onsite)
Duration: 8 Months
Job Type: Contract
About the Role
Were seeking a Help Desk Support Technician to join our IT support team in Jackson MS. In this role youll be the first line of defense for enduser technical issuesresolving problems both remotely and onsite and ensuring a smooth and productive IT experience for our internal teams.
If youre experienced in desktop/laptop troubleshooting M365 support and remote assistance platforms wed love to hear from you!
Key Responsibilities
Serve as the first point of contact for end users seeking technical assistance.
Troubleshoot and resolve hardware/software issues on desktops and laptops.
Install and configure software and peripheral hardware.
Provide remote support using a variety of tools and platforms.
Support Microsoft 365 (M365) applications.
Assist with hardware deployment and implementation.
Perform basic Active Directory user management.
Maintain accurate Help Desk records and documentation.
Prioritize and manage multiple support requests efficiently.
Communicate clearly and professionally with users.
Required Skills & Experience
3 years of experience in a Help Desk environment
Proficiency in Microsoft 365 applications
Experience providing remote technical support
Desktop/Laptop troubleshooting and software installation
Experience with hardware implementation and deployment
Basic knowledge of Active Directory administration
Strong communication and organizational skills
To Apply
If youre interested in this opportunity please send us your updated resume along with the following details:
Full Name
Contact Information
Availability to Start
Current Location
Work Authorization Status
We look forward to reviewing your application and potentially welcoming you to our team!
Required Experience:
IC
Employment Type
Contract
