Account Manager
Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 88000 - 109000
1 Vacancy
Job Description
About the role:
As an Account Manager (AM) youll be positioned to guide customers in unlocking Forters full value. Unlike at other companies where Customer Success may feel intermediary Forter empowers its AMs to drive both revenue retention and growth. In this role youll forge lasting relationships with client executives address complex business challenges and expand partnershipsbuilding business technical and relationship skills that accelerate your career.
This is position is based in Denver.
What youll be doing:
- Serve as the main point of contact for 4550 customers managing relationships throughout the customer lifecycle including renewals and expansions
- Own quarterly renewals forecasting proactively identifying risks and offering solutions to preserve net dollar retention
- Identify and track upsell opportunities in Salesforce to increase account value and revenue
- Lead QBRs providing performance insights on fraud trends and industry updates for a portfolio of 4550 customers
- Support customers in using Forters products effectively through training and platform enablement
What youll need:
- Desired experience: 2 years of relevant Account Management/Customer Success/Sales experience managing a book of business containing approximately 50 customers. Startup experience is a plus.
- Commercial aptitude: Track record of growing revenue by renewing contracts and expanding accounts through upsells. Experience with an upsell or revenue quota preferred.
- Technical aptitude: Capability to learn technical topics and be a technical operator. Not afraid to roll your sleeves up and get in the weeds while understanding complex technical concepts.
- Relationships: Excellent communication skills both internally and externally. Proven ability to develop relationships with customer executives.
- Program management:Proven ability to manage multiple accounts and prioritize tasks effectively in a relatively large book of business
About us:
Digital commerce is built on trust. At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it Forter was founded on the insight that its not about what is being purchased nor where but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:
- Great Place to Work Certification (2024)
- Fortunes Best Workplaces in NYC (and2024)
- Forbes Cloud 100 ( and2024)
- #3 on Fast Companys list of Most Innovative Finance Companies (2022)
- AntiFraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards New Partner Application Award (2023)
- Fintech Breakthrough Awards Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013 weve raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Adobe ASOS eBay Instacart Priceline and Nordstrom can block fraud drive revenue and improve customer experience.
At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesnt match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants regardless of race color religion gender sexual orientation marital status gender identity or expression national origin genetics age disability status protected veteran status or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability please email us at. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Benefits:
- Competitive salary
- RSUs
- Matching 401K Plan
- Comprehensive and generous health insurance including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
At Forter we have embraced a hybrid work model that combines the benefits of inoffice collaboration with the flexibility of remote work. As part of this exciting approach Team members are invited to work from the office at least 2 days per week. Within these two days we encourage employees to join each week for a department Team Day and for a Hub Day within each office. Your recruiter will share the specifics of these days.
Our hope is that a balance of inperson collaboration will aid massively in employee professional growth development and relationshipbuilding.
*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.
Salary Range: $88000 $109000 annually bonus equity benefits
The referenced salary range is based on the Companys good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location work experience market conditions and skill level.
Required Experience:
Manager
Employment Type
Full-Time
