Customer Success Manager

Nearly all disease will become treatable in our lifetimes. At the same time drug discovery is quickly becoming an engineering discipline. There has never been a more exciting time for new biotech research to solve humanitys most fundamental problems.

At Mandolin were building the last mile delivery infrastructure to accelerate this unbounded future of cuttingedge drugs cell/gene therapies and biologics for Alzheimers cancer schizophrenia genetic disorders amongst many others. Reasoningadept LLMs uniquely unlock the opportunity to bridge this market gap. Were starting with an AI knowledge worker for clinics administering these drugs and then partnering with health insurers and pharma companies to bring drug breakthroughs to market at scale.

Ultimately our mission is to substantially extend healthy human lifespans by minimizing the time it takes to bring lifechanging drugs to patients.

Were a lean aggressive team of former founders set on building a new generational incumbent in healthcare. Weve raised substantial institutional funding from the best healthcare AI investors like SignalFire Maverick and exThrive GP Gaurav Ahuja (including first institutional checks into rocketships like Hims&Hers Ro Grow Therapy Cityblock and Devoted Health).

Mandolin was founded by Will Yin and Rohit Rustagi Stanford dropouts and secondtime exited founders alongside teammates from Google Stanford Genentech and others.

Why work at Mandolin

Weve found market fit and are building out our founding team very quickly. Reasons to join:

• We have incredible market pull and are already working closely with some of the largest healthcare providers all over the country.

• Were solving a difficult technical problem which unlocks a massive $30B market opportunity and enormous impact once solved.

• Youll get to define the future of the company from the ground floor alongside a worldclass team from Stanford Google and Palantir.

• We are building an inoffice culture in SF while still being able to hire the best talent from anywhere. We will offer relocation to accommodate our inoffice culture.

Who were looking for

Youd be a perfect fit for our team if you

• Excel in building and nurturing customer relationships especially in fastpaced highgrowth environments.

• Are passionate about ensuring customers achieve their goals and realize the full value of the product.

• Are empathetic and solutionsoriented always ready to dive deep into challenges and identify opportunities.

• Are organized and proactive with a knack for balancing multiple priorities without losing sight of the big picture.

• Love creating systems and processes to streamline customer engagement while maintaining a personal touch.

What youll work on

As a founding Customer Success Manager at Mandolin youll play a critical role in helping our customers succeed acting as their advocate and ensuring they derive maximum value from our platform. Youll work closely with crossfunctional teams to deliver exceptional experiences and shape the future of customer success at Mandolin. Specific responsibilities include:

• Serving as the primary point of contact for customers ensuring their needs are met and their voices are heard.

• Onboarding new customers and guiding them through the implementation process to ensure a smooth start.

• Proactively identifying opportunities to drive customer engagement retention and satisfaction.

• Collaborating with the product and engineering teams to communicate customer feedback and influence product roadmaps.

• Developing and implementing scalable processes for customer success and support.

• Monitoring customer health metrics and addressing risks or challenges to ensure longterm success.

• Acting as a trusted advisor helping customers maximize the value of our platform and achieve their goals.

Qualifications

• 3 years of experience in customer success account management or a related role.

• Strong interpersonal and communication skills with a proven ability to build relationships and trust.

• Excellent problemsolving skills with a solutionsoriented mindset.

• Experience working with SaaS platforms or in techfocused roles is a plus.

• A passion for helping customers succeed coupled with strong organizational skills.

• Experience in startups or scaling customer success processes from scratch is highly desirable.

If this sounds awesome send us a note at .