Customer service representative
Customer service representative
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Job Description
Job Title: Customer Service Representative (Remote Independent Contractor)
Company: Rooted Talent Solutions
Location: Remote (U.S. only)
Compensation: hourly
About Us:
Rooted Talent Solutions provides highquality customer support staffing for reputable U.S. brands. We believe in offering flexible remote work opportunities that fit your lifestyle. As a contractor with us youll provide exceptional service to customersall from the comfort of your home.
Position Overview:
We are hiring independent Customer Service Representatives to support clients in various industries including retail travel utilities and healthcare. In this role youll assist customers by phone chat or emailresolving issues answering questions and providing excellent service. You will choose your schedule projects and workload making this a great opportunity for selfstarters seeking workfromhome flexibility.
Key Responsibilities:
- Provide professional and empathetic support to customers via phone chat or email
- Follow clientspecific procedures and use tools provided to resolve inquiries
- Maintain a quiet distractionfree work environment during scheduled hours
- Attend and complete any required training or certification for selected projects
- Communicate effectively and escalate issues when needed
- Adhere to performance metrics and client guidelines
Qualifications:
- Previous customer service call center or remote support experience preferred
- Strong written and verbal communication skills
- Ability to work independently and manage your own schedule
- Must reside in the U.S. and be legally eligible to work
- Computer with Windows 10 or 11 reliable internet USB headset and a quiet workspace
- Must be comfortable completing unpaid client certification programs (typically 24 weeks)
What We Offer:
- 100% remote work with flexible scheduling
- Opportunity to choose your own clients and service hours
- Support from our onboarding and training team
- Access to a community of fellow remote contractors
- Performance incentives for top contractors
- Annual retreats and inperson team gatherings to connect recharge and celebrate success
Employment Type
Full Time
