Travel & Customer Experience Consultant
Travel & Customer Experience Consultant
Posted on :
15-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Title:Travel & Customer Experience Hybrid
Location: VGC Lagos
Job Type: FullTime
Reporting To: CEO / Operations Manager
JOB SUMMARY:
Our Clientis redefining corporate and luxury travel by delivering seamless premium and highly personalized experiences for professionals highnetworth individuals and corporate organizations.
As we scale our operations we seek a proactive techsavvy and customerobsessed customer experience/ travel consultant who will be the frontline of our business ensuring smooth operations outstanding client engagement and increased sales conversions.
This is a hybrid role but you ll work closely with the CEO assisting in managing travel inquiries responding to clients handling visa application processes and ensuring a high level of customer satisfaction.
We operate in 2week sprints with a Kan ban system to ensure tasks are efficiently managed prioritized and completed.
KEY RESPONSIBILITIES
- Travel Sales & Visa Assistance
Assist in curating and selling corporate luxury and group travel packages.
Handle visa assistance services ensuring smooth client applications.
Follow up on leads respond to inquiries and convert prospects into paying clients.
Manage travel bookings (flights hotels transfers tours) with precision.
Agile Planning Meetings & Task Management TO BE TRAINED ON THIS (must be open and willing to learn)
Sprint Backlog Planning: At the beginning of every 2week sprint collaborate with the CEO/Operations Manager to list and prioritize tasks in the Kanban backlog.
Daily StandUps: Participate in quick morning checkins to review pending tasks roadblocks and priorities for the day.
Quarterly Meetings: Assist in preparing quarterly reports and strategy meetings ensuring alignment with business objectives.
Calendar Management: Keep track of all company events client appointments and followups.
- Customer Experience & Communication
Deliver exceptional customer service in all interactions.
Respond professionally and promptly to client inquiries via WhatsApp email social media and calls.
Ensure clients receive timely updates confirmations and wellorganized itineraries.
Manage customer escalations & complaints ensuring swift resolutions.
- Administrative & Tech Support
Maintain an organized client database & sales pipeline using a CRM.
Track outstanding payments issue invoices and ensure booking accuracy.
Monitor and update tasks on the Kanban board to maintain workflow efficiency.
Social Media & Content Support
Support engagement on Instagram Facebook LinkedIn and Twitter.
Assist in content creation scheduling posting and answering travelrelated inquiries.
Engage with potential clients in DMs comments and messages to nurture leads.
Requirements
REQUIREMENTS
Excellent communication skills (written & spoken).
Fluency in English (polished professional tone).
Must be available to respond to urgent client inquiries in real time
Experience in customer service sales or travel consulting (min. 23 years).
Techsavviness You must be comfortable using:
WhatsApp Business & Instagram DM for client communication
Google Suite (Docs Sheets Drive) for documentation
CRM & Kan ban tools for task management
Strong organizational skills Ability to manage multiple bookings clients and priorities.
Attention to detail No errors in bookings emails or client information.
Selfmotivation & Pro activeness We re still building the team so you need to take initiative and work independently.
Sales mindset Every inquiry is a potential client; every interaction is a chance to build trust and convert.
Customerfirst approach Our client is built on quality service and your interactions should reflect that.
- Education:
Bachelor s degree in Business Hospitality Communications International Relations or a related field.
A legal background is a plus (especially for visa applications).
- Experience:
23 years in customer service sales travel consulting or visa application processing.
Previous experience in the travel industry or highend customer service roles.
- Industry Knowledge:
Understanding of visa regulations & travel booking processes.
Familiarity with highnetworth and corporate travel clientele.
Comfortable working in a techenabled agile company.
Benefits
BENEFITS
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved