Senior Deal Desk Strategist - Sales Solutions
Senior Deal Desk Strategist - Sales Solutions
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Job Description
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Deal Desk team are the strategic advisors to LinkedIns Field Sales team managing the Order to Cash (O2C) and facilitating the complex deal structures and requests that our clients demand. We drive scale within the Sales organization allowing Sales to focus on selling while we create efficiencies increase profitability and enforce stronger controls.
Deal Desk Strategists will understand the ins and outs of our policies processes and systems. They will advise coach and train Sales Reps on a daytoday basis to efficiently work within LinkedIn Sales process and policies. You will help drive LinkedIns growth and success by partnering with LinkedIn Sales teams and other crossfunctional partners. You will have a clear and thorough understanding of the endtoend LinkedIn ecosystem and be a strong leader and a prolific relationship builder.
Responsibilities:
You will enable the Deal Desk team to deliver thebest possible serviceto our internal and external customers across multiple markets and/or verticals.
You will ensureteam KPIs are being metand continuously findways to improvevia systems innovations process improvements or better use of our resources.
You will partner the crossfunctional leadership team indriving change understanding market & team dynamics and proactivelydesigning solutionsto solve our biggest problems.
You will createpartnershipwith Sales and other crossfunctional teams including Legal Credit Revenue to deliver aneffective and efficient serviceto clients while maintaining a topquality customer experience.
You will train mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
You will serve as apoint of escalationto the Field and other crossfunctional partners.
You will be an expert advisor to internal teams on systems tools and the creation & ofall deals particularly ofhighvalueandcomplex deals.
Serves as asubject matter expert proactively sharing knowledge with global team and crossfunctional teams.
You will ensure our Global DealDeskteams receives communication and education on any upcoming system changes and drive adoption and collection.
As a senior member of the team you will be arole model for change learning and development and continually act with agrowth mindset.
Identifyregional nuance in process needs familiarizing yourself with how and why another DealDeskregion works differently.
Cultivate and maintain relationships with key crossfunctional partners/backoffice teams familiarizing yourself with their processes and policies serving as aPOCfor DealDeskteam for questions or concerns minimizing need for escalation.
Take ownership and program manage issue resolution across all backoffice teams performing initial triage of issue identified by Sales and managing issue until it is fully resolved.
Potential to engage directly with clients through both written and verbal communications helping to resolve OTC issues directly.
Manage escalations of all OTC issues from Sales and clients
Demonstrate the ability to go above and beyond in the support of our Sales teams and clients.
Ability to travel to regional offices on a need basis.
Qualifications :
Basic Qualifications:
Bachelors degree
4 years of experience
Preferred Qualifications:
Comfortable with change and an ability to thrive in a fastmoving environment.
Excellent interpersonal and communication skills
Ability to learn quickly in a dynamic and collaborative environment.
Strong business acumen organizational time management skills and attention to detail
A strong commitment to working in a team and being professional but you must know how to have fun too!
Experience leading initiatives or teams
Proficient with Google and Microsoft Office products
Experience with Salesforce Dynamics 365 and Oracle is a plus.
Ability to process a high volume of transactions with accuracy and integrity
Suggested Skills
- Work Collaboratively
- Stakeholder Management
- Effective Communication
- Prioritization
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
