Business Banking Support Officer
Business Banking Support Officer
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Job Description
The Role
This role is pivotal in supporting the Business Banking Team by providing comprehensive sales lending and administrative assistance. It focuses on nurturing customer relationships with genuine care and understanding of their banking needs. Additionally the role involves preparing insightful Business Banking Dashboard reports and actively participating in business improvement projects.
In the role you will
- Ensure compliance with external regulations and internal policies and procedures.
- Maintain a professional and businesslike image at all times.
- Actively demonstrate Beyond Bank Values: Customer first Integrity Community Mutuality and Sustainability in all dealings.
- Contribute to a customerfocused performance culture of success and achievement.
- Drive personal learning and development supported by a Personal Development Plan.
- Provide necessary support to the Business Banking Team and customers to facilitate strong customer relationships and support the lending submission process.
- Action leads and opportunities for new memberships and accounts received from Branches CRC and digital channels.
- Conduct CRM followups for all appropriate member interactions.
- Monitor and maintain sales tracking tools CRM records BI reports and Dashboard reporting.
Qualifications :
About you
You will excel by actively demonstrating Beyond Bank Values and contributing to a customerfocused culture of success. Your ability to build strong relationships and provide exceptional support to the Business Banking Team and customers will be key to your success.
- Strong customer service skills to build and maintain relationships.
- Excellent communication abilities for effective interaction with customers and colleagues.
- Proficiency in using CRM systems and sales tracking tools.
- Ability to work collaboratively in a team and support business improvement initiatives.
- Strong organisational skills to manage administrative tasks and ensure compliance with policies and procedures.
Additional Information :
See yourself in our team
You will be joining the Business Banking Team a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working facetoface online or over the phone you will be passionate about providing the best possible experience to meet our customers banking needs.
Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at
And theres even more benefits:
- Additional 3 paid worklife balance days to boost your annual leave (pro rata)
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
- A flexible and diverse working environment
- Career development opportunities training and coaching
By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.
What does our recruitment process look like
The process can include a phone screen video interview virtual or facetoface interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit or for more information contact
Applications close 25/05/2025
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all preemployment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
