Logistics Operations Specialist
Logistics Operations Specialist
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Job Description
The purpose of the job is to secure highest product availability for our retail markets by working closely together with internal and external IKEA supply chain partners to find proactive solutions in case of deviations in our endtoend goods flow. Work independent on monitoring our endtoend goods flow to track and assess the performance of supply operations using a set of supporting tools to provide factbased area of improvements. Support the endtoend goods flow of IKEA with a variety of operational tasks. Securing efficiency of processes by digitalization and automatization of tasks.
Assignment
Job specific key tasks and responsibilities
- Plan the execution and manage control and monitor our endtoend goods flow in an endtoend perspective (for goods leaving supplier to reaching retail market) together with our internal and external IKEA supply chain partners.
- Securing that we keep a high share of automatization and standardized business rules ways of working are followed. case of deviations from the plan act to find shortterm solutions. Intervene in the planning and booking delivery process if needed.
- Relationship Management: Be the first point of contact for our internal and external IKEA stakeholders (e.g. suppliers transport service providers and retailers). Be active on the phone with our partners and secure clarification in written (written protocol). Building and maintaining strong relationships with our business partners.
- Customer Service: Secure a strong communication flow with our stakeholders and provide clear and professional guidance in topics and questions related to the endtoend goods flow
- Deviation Handling: Proactively take the lead in coordinating IKEA supply chain partners to find the most efficient solutions to supply constraints and deviations in the daily endtoend goods flow. Responsible to act fast in case of deviations based on a predefined set of rules (e.g. selection of alternative transport service providers right prioritization of deliveries).
- Act as an independent party that monitors our end goods flow to track and assess the performance of supply operations using a set of supporting tools. In case of performance challenges secure a proactive monitoring
- Performance development: Based on analysis improving the performance of our endtoend goods flow. Provide factbased analysis and areas of improvements to Global Operations Forum and Market Operations Forum.
- Data Management: Secure correct data in our systems to secure proper visibility and provide reason codes for any deviation in our planning and execution process. Alerts concerned parties about incorrect or missing information required for the endtoend goods flow.
- Securing efficiency gains in our ways of working by digitalization and automatization of tasks.
- Contribute to define requirements and support the development of needed monitoring and reporting.
Qualifications :
- Strong interest and business understanding in endtoend goods flow
- Motivated and resilient with a proven ability to work as part of a team as well as independently
- Always put the customer in the focus
- Experience in finding solutions in collaboration with stakeholders.
- Problemsolving experience as well as working within set deadlines
- Good speaking reading and writing skills in English second language and/or high interest in learning new languages
- Ocean Export experience is preferred.
- Experience in Transport and Logistics operations is highly advantageous.
Additional Information :
Knowledge
- Good knowledge in logistics and endtoend goods flow or relevant working experience in the industry
- Good communication skills in English and preferable another language (according to serviced markets)
- Capability of building effective and trustful relationships
- Computer skills and proficiency in Microsoft Office applications particularly Excel
- Analytical skills and negotiation skills
- Good knowledge in ITM
Motivation
- IKEA values reflect personal values
- Passion for work in an international environment
- Enjoy interacting with many different business partners within and outside IKEA
- Eager to operate in a fast moving and problemsolving environment
- Always strives to reach goals with a high level of energy and motivation
- A desire to constantly improve business performance and become better
- Act independent of different business needs and puts the IKEA customer in the focus
Capabilities
- Building strong relationships with our internal and external partners make them responsible for common achievements of availability for our customers
- High commitment to business goals by delivering results and a make it happen attitude
- Go the extramile in case needed and offer a variety of fast solutions
- Firm proactive and factbased decisionmaker with the ability to escalate when and if needed
- Ability to translate business needs across various business partners and functions
- Analytical structured and organized
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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