Order Management Representative
Order Management Representative
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Job Description
Who Youll Work With
In this role you will work closely with Aristas Sales team channel partners distributors and resellers to ensure accurate order processing and fulfillment. Youll also collaborate with internal teams including Finance Legal Customer Support and Logistics to address contractual compliance and shipping requirements ensuring a seamless experience for our customers across the APAC region.
What Youll Do
- Process purchase orders received from Aristas partners and endcustomers and produce commensurate Arista Sales Orders.
- Ensure proper and accurate shipping logistics
- Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements
- Followup on customer related issues including processing RMA requests.
- Support Attach Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders.
- Maintain thorough and accurate installed customer base and service contract information.
- Collaborate with Sales team to understand any special customer issues and situations.
- Develop and maintain understanding of the channel sales model direct sales model and partner effectively with Distributors and Resellers.
- Clearly understand all product offering subscription and renewal licensing models.
- Timely resolution of backlogged orders and tracking of order cancellations to ensure accurate processing.
- Other duties/projects when required; particularly to help achieve SOX compliance
Qualifications :
- Previous experience in sales specifically orders management and software maintenance renewals is preferred: 5 years
- Must have attention to detail and ability to followup with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
- Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
- Must have demonstrated ability to work independently as well as in a team environment.
- Must possess excellent customer service skills with an orientation towards helping customers.
- Must thrive in a resultsdriven environment.
- Excellent oral and written communication skills and strong computer proficiency. Strong command of English language. Additional languages would be an advantage but are not a requirement.
- Strong working knowledge of Microsoft Office applications and previous experience of is desired
- Ability to review and interpret contractual terms and conditions.
- Knowledge of shipping logistics and shipping terms for APAC region
Additional Information :
Arista stands out as an engineeringcentric company. Our leadership including founders and engineering managers are all engineers who understand sound software engineering principles and the importance of doing things right.
We hire globally into our diverse team. At Arista engineers have complete ownership of their projects. Our management structure is flat and streamlined and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.
Our engineers have access to every part of the company providing opportunities to work across various domains. Arista is headquartered in Santa Clara California with development offices in Australia Canada India Ireland and the US. We consider all our R&D centers equal in stature.
Join us to shape the future of networking and be part of a culture that values invention quality respect and fun.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
