Customer Service & Financial Operations Manager
Customer Service & Financial Operations Manager
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Job Description
Grow With Us at Weed Man Lawn Care
Customer Service & Financial Operations Manager
At Weed Man Lawn Care our Customer Service & Financial Operations Manager plays a key role in leading our customer care team while managing essential financial and administrative functions. This position is great for someone who enjoys taking the lead thrives on multitasking and wants to play a key role in supporting both the team and the business. Were not looking for someone to just follow a script we want a proactive thinker a selfstarter and someone whos ready to take initiative make informed decisions and help shape the way we do business. This role offers the freedom to take ownership bring new ideas to the table and use your judgment to create real impact.
We provide the systems and support you bring the initiative leadership and drive.
What Youll Do
Customer Service & Team Leadership
Handle a high volume of customer inquiries via phone email and inperson with professionalism and courtesy.
Resolve customer issues promptly while adhering to company policies and procedures.
Actively listen to customer concerns and provide tailored solutions to enhance satisfaction and loyalty.
Maintain and update customer databases ensuring accuracy and compliance with data protection regulations.
Perform data entry tasks with meticulous attention to detail
Financial Management:
Manage accounts receivable and payable including overseeing some collection activities.
Support financial reporting and assist with basic bookkeeping tasks.
Collaborate with management to stay informed on new products services and policy updates.
Communicate key customer feedback to relevant departments for continuous improvement.
Strategic Thinking & Ownership
Use independent judgment to make decisions that improve workflow and customer experience
Identify and implement process improvements across customer service and office functions
Act as a goto resource for both internal teams and customerfacing challenges
Maintain confidentiality and attention to detail in handling financial data
What You Bring to the Table
Prior experience managing or supervising a small team
Basic knowledge of bookkeeping accounts payable/receivable and basic financial reporting
Experience with Quick Books preferred (or similar accounting software)
Strong organizational skills and attention to detail
Excellent communication problemsolving and decisionmaking abilities
Proficiency in Microsoft Office (especially Excel)
High school diploma required; associate or bachelors degree in Business Finance or related field is a plus
Compensation & Benefits
Competitive Salary: $50000$60000/year based on experience
Paid Training & Mentorship in customer service and financial management
401(k) with 3% Company Match
Health Vision Dental and supplemental insurance options
9 Paid Holidays PTO to recharge and rest
Supportive teamdriven culture where your ideas and initiative are valued
Required Experience:
Manager
Employment Type
Full-Time
