Facility Coordinator
Facility Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The ServiceChannel Facilities Coordinator has strong prioritization skills and can work independently. This role is designated to a single client assisting with the administration and follow up on service requests to their locations. The Facility Coordinator will be available between the hours of 8am 5pm may be subject to change due to client requisite. This ServiceChannel resource will be an expert in the utilization of the ServiceChannel platform and can work as a point of contact for the Client provide follow up and serve as a system administrator.
Responsibilities:
- Monitor inbound assistance requests on the help desk platform; Zendesk
- Triage and Prioritize assistance needed
- Respond quickly and efficiently to inbound support inquiries
- Provide baseline training and guidance to client and providers on ServiceChannel applications
- Identify system issues and report to Development Team
- Partner with Facility Managers and coordinate service
- Adding Vendors to locations
- Advising Vendors of proper procedure
- Managing compliance with scheduled maintenance services
- Reviewing work order requests for costsaving opportunities related to the asset/equipment being repaired (Warranty Landlord etc)
- Provide Special Project assistance
- Ensure client satisfaction
- Monitor and Evaluate Facility Emergency Work Orders
- Dispatch service requests to vendors
- Follow up on dispatched work orders ensuring the process is adhered to
- Contact Facility Locations to verify service was completed to satisfaction
- Documentation will need to be provided on each assigned request
- Collaborate Communicate and Knowledge Transfer to maintain a seamless workflow
- Identify system issues and report them to our Support and Development Team
- Closing the communication loop on any and all inquiries or issues in a timely and professional manner
- Ensure client satisfaction with each client and vendor interaction
- Effectively work with a team
- Collaborate Communicate and Knowledge Transfer to maintain a seamless workflow
Required Skills:
- English Proficiency Excellent command in spoken and written English. Can understand with ease what is heard and read also able to express themselves fluently and precisely.
- Attention to Detail: Accurately capture specific pieces of information (details) and the ability to document these details in the written form while speaking with the caller as well as following processes correctly.
- Efficiency: Able to learn new tasks quickly and follow directions. Receptive to feedback and being adaptive and responsive to updating process.
- Experience: Facility maintenance knowledge customer service and software support experience preferred
- Education: High School Diploma or GED required
- Attendance and Punctuality: On time attendance to scheduled shifts is required
- Teamwork: While most of the role is an individual contributor team members support each other through crosstraining reviewing the learning applications remote communication methods procedures client expectations and program development efforts. There should be a willingness to ask learn advance achieve and engage with other team members in order to obtain team excellence.
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Required Experience:
IC
Employment Type
Full-Time
