Kids Helpline Team Leader (Talwal-Pin)

Based in Milton this role has responsibility for providing valuesbased leadership line management and practice guidance to a team of Kids Helpline Counsellors with a focus on achieving excellence in client support and outcomes in line with yourtown mission vision and values.

The Team Leader position requires a minimum commitment of 68.4 hours per fortnight. Team Leaders work flexible hours between 7am 8 pm Monday to Friday and are considered day workers. You will also be required to contribute a minimum of 8 hours per fortnight to the Shift Supervisor roster between 7am 8pm Monday to Friday.

Your role will include:

Lead coach and inspire an engaged and high performing team to achieve quality outcomes for clients
Role model and uphold yourtown values and behaviours
Nurture a healthy culture that contributes to a safe cohesive and rewarding workplace
Foster continual team development and growth
Ensure direct reports meet or exceed set objectives performance KPI targets and professional practice competencies
Collaborate with practitioners shift supervisors practice supervisors and the client to achieve positive outcomes client selfefficacy wellbeing and safety
Support practitioners through nonurgent debriefing case reviews client safety discussions and regular meeting

what we are looking for

Were looking for people who authentically live our values. People who show up every day for young people and for each other. People who are passionate about growing and developing their own and others skills to support young people.

You will bring:

tertiary qualifications in psychology social work counselling or equivalent and a minimum of 3 years practice experience
ability to work flexible hours between 7am 8pm Mon Fri to align with and support team members
demonstrated leadership abilities to lead manage support and coach an effective team to achieve performance and organisational objectives and KPIs
demonstrated ability to apply organisational values and behaviours in a leadership role
demonstrated clinical knowledge and experience in the application of effective counselling models processes theories and techniques and the ability to apply this to client management processes with due regard for ethical and legal responsibilities
knowledge and understanding of relevant ethical standards legislation and mandatory reporting requirements at a state and national level
high level communication skills with the ability to build positive relationships to achieve successful outcomes
high level computer literacy and demonstrated knowledge in delivering digital mental health interventions
demonstrated capacity to work effectively and collaboratively as a member of a multidisciplinary team
ability to demonstrate a strong awareness of the impact of working in a complex and demanding role and utilise effective strategies to support practitioner and own wellbeing

application process

Applications are to be submitted online and must include your current resume and a maximum one page cover letter.

After submission of your application you will receive a link to complete a oneway video interview. The due date for the video interview is 27 May so the sooner you submit your application the longer you will have to complete your video.

The video interview is your opportunity to let the selection panel know why you are interested in the position and what you will bring to the role. Applications will be shortlisted for the panel interview based on the application and the video interview. Please note only shortlisted candidates will be invited to the panel interview.

Applications close 11.55 pm Sunday 25 May 2025

For further information please contact Marnie Elliot onor via

yourtown has a zerotolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.

yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for childrelated employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

In our team we value diversity inclusivity and people who want to make a difference