Office Support Specialist
Office Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
To work in a frontline position in the office serving as the point of contact for customers delivering outstanding service in a fastpaced office environment. In this position the Office Support Specialist will handle diverse customer inquiries and requests supporting daily office operations and contributing to the cooperatives success.
Key Responsibilities
Administrative
- Assist in administrative duties: answering phone calls providing counter sales and customer service
- Communicate and build great relationships with all employees and customers
- Perform billing of CFE products and transfers
- Perform truck scale grain probing and grading procedures
- Assist with grain contracts settlements reporting and enter contracts for producers
- Assist with day and month end reconciliation & process
- Process accounts receivable (AR) payments
- Receive and verify products against purchase orders (POs)
- Help to complete monthly inventory of all location products
- Develop and maintain indepth knowledge of locationspecific processes procedures and offerings to confidently answer customer questions and resolve their concerns.
Credit
- Enforce and uphold the cooperatives credit policy
- Make credit terms known to all employees and customers
- Collaborate with Credit department and management for customer transactions
Reporting
- Inform your supervisor of discrepancies in your reports as soon as you are aware of them
- Inform your supervisor of potential problems or potential new business opportunities directly or indirectly related to your department
- Report any unsafe equipment or working conditions to your supervisor
- Report any needed repairs or special maintenance to your supervisor immediately
Safety and Compliance
- Uphold cooperative policies
- Follow and comply with all laws and regulations both State and Federal
- Attend employee safety meetings etc. held as required or scheduled in conjunction with Safety Director or location as required
Other Duties
- Perform other duties as assigned by management
- Collaboratively work with location departmental personnel
- Attitude consistently mirrors the company image and promotes fellow employee teamwork
- Present a professional image through words actions and personal appearance
Skills & Abilities
- High School Diploma GED or equivalent combination of education and experience
- Knowledge of administrative/inventory procedures and systems
- Excellent written and verbal communication skills ability to communicate clearly and professionally
- A strong customer service orientation with the ability to handle inquiries and resolve issues effectively
- Proficient in Microsoft Office Suite (Word Excel PowerPoint Outlook) and other relevant software
- Strong organizational skills and the ability to prioritize tasks manage time effectively and meet deadlines
- Accuracy and attention to detail in all work performed
- Ability to identify and resolve problems efficiently and effectively
- Flexibility and adaptability to changing priorities and tasks
- Ability to work effectively as part of a team
- Professional demeanor and appearance
- Experience with maintaining accurate records and filing systems
- Willingness to flex schedule in accordance with work that needs to be done at the location including seasonal increases
Required Experience:
Unclear Seniority
Employment Type
Full-Time
